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Communications, media and entertainment companies are under tremendous pressure to successfully manage new business and technology challenges.
IBM offers the leading service assurance solutions to help service providers successfully launch and manage new services confident in quality, while reducing cost and risk. Over 1,000 service providers globally rely on IBM to help manage their next-generation services.
- Enhance service quality and enrich your customer’s experience with the IBM Tivoli Service Quality Management Solution
- Improve service availability and performance with IBM Tivoli Netcool Performance Manager
- Manage events across complex, multi-technology, multi-vendor networks and resolve issues faster with IBM Tivoli Netcool/OMNIbus, IBM Tivoli Netcool/Impact, IBM Tivoli Network Manager IP Edition, IBM Tivoli Network Manager Transmission Edition and IBM Tivoli Monitoring
IBM is an active member of the Telemanagement Forum and other industry organizations, providing strategic leadership and guidance to help service providers improve the management and effectiveness of operation support systems and services.
To create a solid foundation for successful implementation, IBM Global Services provides technology services to help define and implement next-generation communication services.
How IBM Service Management Helps
- Improve operational efficiencies through effective management of next-generation networks and services. (221KB)
- Solution sheet: Enhance service quality and increase customer loyalty through proactive management of each customer’s experience (1.61MB)
- Solution sheet: Rapidly deploy new services with confidence in service quality (218KB)
- Solution sheet: Deliver optimal service quality and experience to drive world-class customer satisfaction (723KB)
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OSS Mediation
OSS mediation provides an efficient and cost-effective way of delivering network data to OSS applications.
Featured Analyst Report
OSS Observer examines the service assurance market and ranks IBM as the leader