IBM Service Management

In today’s ultra-competitive marketplace, top businesses of all sizes and in all industries are looking for better ways to contain the operational costs associated with managing their IT environments.

As a result, organizations are continually implementing innovative solutions that enhance their IT environments by automating operational, resource, workload and infrastructure tasks in an effort to contain costs.

Automation is critical in allowing an organization to improve the operations of its IT environment because it ensures necessary tasks occur on time, as planned and without interruption, reduces manual labor, and reduces the organization’s expenditures.

IBM Service Management enables clients to reduce costs, improve overall operating efficiency and availability, and build the foundation for a dynamic infrastructure that supports business innovation and changing business needs through its unique combination of systems, software, and services like:

• IBM Tivoli System Automation Family

  delivers best-of-breed failure detection and recovery, operational cost savings, and continuous high availability.

• IBM Tivoli Provisioning Manager

  automates the provisioning, configuration and maintenance of a variety of devices.

• IBM Tivoli Storage Manager

  automates data backup and restore functions, supporting a broad range of platforms and storage devices, and centralizing storage management operations.

• IBM Tivoli Workload Automation Family

  allows IT organizations to establish a virtual control point to build and automate a consistent, predictable, and scalable service execution process across the enterprise.

• IBM Lifecycle Management and Governance Services

  help clients assess, define and implement an integrated set of systems management tools based on industry-leading software, process automation, and the IT Infrastructure Library® (ITIL®) best practices.

• IBM IT Management Consulting Services

  bring a business-oriented, standards-based approach to IT service management planning. IBM professionals use tested and mature assets and methods for implementing service management solutions.