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ITIL, The IT Infrastructure Library, Version 3 is an important element of service management. The increased scope of the industry best practices in ITIL V3 is a reflection of the increasing value of lifecycle integration and business integration to service management.
ITIL Version 3 has a new focus on the service management lifecycle concept, and it groups practices into new categories based on a service lifecycle. IBM served on the ITIL Advisory Group for ITIL Version 3, and participated in the review process for the publications. IBM also sponsored a global rollout of ITIL Version 3 through itSMF International (link resides outside of ibm.com).
IBM can help organizations make ITIL Version 3 actionable. IBM has extensive expertise in helping customers adopt service management best practices. This includes expertise in assessing, planning, designing, implementing and also providing managed services. IBM provides a robust portfolio of products, education and services to help customers implement service management best practices.
IBM workshops can help clients rapidly develop a plan for the adoption of service management best practices. Through these workshops, clients can quickly develop a prioritized list of focus areas for improved IT and business alignment. IBM can help organizations move from knowing what the best practices are, to effectively and efficiently using them in their daily operations.
Take the first steps today:
1. Use the IBM Service Management Self Assessment to evaluate IT processes and their importance to the efficiency and effectiveness of your service management implementation.
2. Download the no charge IBM Tivoli Unified Process tool, which can help show you how to bring together best practices, controls and standards.
3. Read the white paper IBM Service Management: Practical solutions for today based on 25 years of continuous thought leadership.
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