]> A weekly perspective addressing top governance and risk management issues en-us Copyright 2008 IBM Corporation smasuno@us.ibm.com crepass@us.ibm.com http://www.ibm.com/software/tivoli/governance/action/rss/ /software/tivoli/governance/servicemanagement/images/grm-in-action.jpg /software/tivoli/governance/action/current.html ITIL can help organizations optimize service management via its abstract IT best practices. But which tools will deliver the best results for an ITIL implementation? Helpful here is a new certification program run by the creators/owners of ITIL, the UK government. And IBM's service desk tool—IBM Tivoli Service Request Manager—has been awarded the highest possible certification in three different areas. http://www.ibm.com/software/tivoli/governance/action/12032009.html?ca=fromSMRSS Cloud computing delivers superior services at lower costs—and delivers a fast ROI. Thanks to optimizations in five different areas, a cloud deployment can pay for itself in surprisingly short order, all while driving up service levels and customer satisfaction. http://www.ibm.com/software/tivoli/governance/action/11192009.html?ca=fromSMRSS The IBM ISS X-Force trend reports, issued twice yearly, are designed to provide an overview of major security threats to help organizations obtain the actionable intelligence needed to mitigate them and plan ahead. The latest report, for the first half of 2009, discusses the ways malware is becoming more sophisticated, Internet-based attacks are changing in general, and spam and phishing continue to represent a headache for security professionals. http://www.ibm.com/software/tivoli/governance/action/11122009.html?ca=fromSMRSS IBM's Dynamic Infrastructure strategy has just become even more dynamic, thanks to new offerings, enhancements, and integrations available to improve data center efficiency and cost-efficiency, links between IT development and operations teams and tools, industry-specific service management packages and a pair of new services available to optimize service delivery. http://www.ibm.com/software/tivoli/governance/action/10272009.html?ca=fromSMRSS Pulse 2010 may be the premiere service management of the year, but it also represents a great way to educate yourself on the many compelling possibilities of IBM's Dynamic Infrastructure vision. This strategy, based on modular optimizations implemented in a prioritized way over time, can help organizations achieve superior service management as well as reduce costs, improve service levels and proactively mitigate many business risks. http://www.ibm.com/software/tivoli/governance/action/10152009.html?ca=fromSMRSS Shifting the focus from underlying technology and assets to the customer-centric services those assets support means a superior business outcome for any company. By integrating and leveraging the complete organizational infrastructure for more value while spending less and proactively managing risk, it becomes possible to deliver on customer needs in ways competitors can’t, and increasing market share and revenue as a result. This type of dynamic infrastructure represents a platform for future growth; as new services are required, they can be created with confidence that the infrastructure will support them. http://www.ibm.com/software/tivoli/governance/action/10012009.html?ca=fromSMRSS IT organizations using both Tivoli Service Request Manager and SAP Solution Manager can get an improved workflow by integrating these two offerings. A new IBM service is designed to provide exactly that—carrying out the implementation and training team members in only fifteen days. http://www.ibm.com/software/tivoli/governance/action/09242009.html?ca=fromSMRSS Knowing how energy utilization is changing is key to going green. IBM Maximo for Energy Optimization, a new offering, tracks and monitors data center energy and thermal dynamics in real time—yielding lower costs, higher asset lifetimes and improved overall service management as a result. http://www.ibm.com/software/tivoli/governance/action/09102009.html?ca=fromSMRSS Pulse 2010 will be the leading service management event of the year—and you can play a part. If you'd like to deliver a presentation at the show, relating to one of the four streams of content, submit a proposal today. Clients who are selected to deliver their presentations will receive a free pass to the event, including access to the IBM VIP Client lounge, as well as the chance to receive awards, learn from professional interaction and help their organizations obtain increased visibility. http://www.ibm.com/software/tivoli/governance/action/09032009.html?ca=fromSMRSS Locking down identity management and authentication is increasingly important in an increasingly interconnected world—but also increasingly difficult. Fortunately IBM offers a powerful security framework almost any organization can apply, bolstered by modular, best-in-class IBM solutions and services as required. http://www.ibm.com/software/tivoli/governance/action/08272009.html?ca=fromSMRSS Mid-market organizations looking for quick, cost-effective service management will benefit from the IBM Tivoli Foundations offerings, which are turn-key service management solutions designed and priced to meet the needs of mid-sized organizations. IBM Tivoli Foundations Application Manager provides the capabilities to quickly and comprehensively monitor, alert and report on the performance and availability of your key IT infrastructure. IBM Tivoli Foundations Service Manager provides focused help desk capabilities through ITIL V3.0 aligned service request, incident, and problem management processes. http://www.ibm.com/software/tivoli/governance/action/08202009.html?ca=fromSMRSS Address identity and access management governance challenges through a policy-based approach to managing people, applications and data. IBM provides the visibility, control and automation for effective identity and access management governance with accountability. http://www.ibm.com/software/tivoli/governance/action/08062009.html?ca=fromSMRSS Healthcare providers face many challenges as they strive to improve service management. IBM can help. IBM Service Management for Healthcare includes many leading solutions that can be combined to reduce healthcare costs, increase service levels and mitigate many forms of business risk—leading to better patient care overall. http://www.ibm.com/software/tivoli/governance/action/07302009.html?ca=fromSMRSS The IBM System z can be used as an exceptionally efficient—and cost-efficient—platform of IT service management. Helpful to achieving this goal is the IBM Service Management Center for System z—a service management and best-practices model through which organizations can achieve the tailored fit that addresses their individual service management needs. http://www.ibm.com/software/tivoli/governance/action/07232009.html?ca=fromSMRSS Going green means more than optimizing the data center. IBM’s new Green and Beyond initiative includes powerful new solutions, and cross-industry collaboration, through which organizations can, more comprehensively than ever, reduce energy costs and carbon emissions. http://www.ibm.com/software/tivoli/governance/action/07092009.html?ca=fromSMRSS Many organizations are interested in cloud computing, yet not sure how to implement clouds for private purposes in an optimized manner. IBM's new CloudBurst offering represents an efficient and cost-efficient cloud offering—an integrated combination of hardware and software to create and manage IT services on demand, offered at a single price point, including initial implementation and training. http://www.ibm.com/software/tivoli/governance/action/06252009.html?ca=fromSMRSS SOA methodology can help organizations get exceptional value from the IT infrastructure. But managing cross-silo SOA applications and services implies many new challenges. IBM Service Management, and IBM Tivoli offerings, can address those challenges through a tailored solution that can meet any organization’s unique needs. http://www.ibm.com/software/tivoli/governance/action/06182009.html?ca=fromSMRSS Going green is increasingly crucial for cost-conscious organizations in today's problematic economy. Fortunately, IBM offers a four-project, modular approach to creating rapid, quantifiable improvements -- as well as the solutions needed to make those projects a reality. http://www.ibm.com/software/tivoli/governance/action/06112009.html?ca=fromSMRSS Cloud computing is a powerful model of IT service delivery that organizations can use to achieve a more dynamic infrastructure. Now, IBM offers a modular array of cloud-centric solutions and services spanning operations, development and the business case for clouds in general that can be used to ensure clouds generate as much business value as possible. http://www.ibm.com/software/tivoli/governance/action/06042009.html?ca=fromSMRSS In chemicals and petroleum, major service management challenges include asset management, information integration and security. Fortunately, IBM Service Management for Chemicals and Petroleum includes solutions designed to rise to those challenges—and the vision and expertise to back them up. http://www.ibm.com/software/tivoli/governance/action/05282009.html?ca=fromSMRSS Asset management is a key element of service management. And both service management and asset management mean different things in different industries. Fortunately, IBM now offers industry-specific service management packages—many of which contain asset management components designed to apply directly to those industries. http://www.ibm.com/software/tivoli/governance/action/05212009.html?ca=fromSMRSS For service management professionals specializing in security, facilities/production, operations/storage, and communications service, the Service Management Resource Center will likely be of interest. This IBM-sponsored site serves both as a portal to many relevant content types and as an interactive platform designed to foster communication between specialists working in each of those operational roles. http://www.ibm.com/software/tivoli/governance/action/05142009.html?ca=fromSMRSS Organizations looking to obtain more business value from IT, using fewer resources, should consider attending IBM’s Impact event. Held this year in Las Vegas, the show promises exceptional return on investment for attendees, thanks to its hundreds of speakers and technical sessions. In particular, a keynote from Tivoli General Manager Al Zollar will illustrate the powerful value proposition offered by IBM Service Management—and its relationship to SOA services and applications. http://www.ibm.com/software/tivoli/governance/action/05072009.html?ca=fromSMRSS Banks today face many challenges—among them, regulation compliance, security threats and rising operational costs (particularly energy costs in the data center). Fortunately, the IBM Service Management for Banking package helps via leading solutions to lower costs, increase agility and scalability and secure services. http://www.ibm.com/software/tivoli/governance/action/04302009.html?ca=fromSMRSS Creating retail growth given today’s dark economic outlook is no simple task. The IBM Service Management for Retail package helps via many solutions that directly address retail-pertinent concerns, such as in-store monitoring and deployment, security and enterprise integration management. http://www.ibm.com/software/tivoli/governance/action/04232009.html?ca=fromSMRSS Solving security problems requires leading insight and solutions. Fortunately, both will be on display at RSA 2009, the security tradeshow to be held this year at the Moscone Center at San Francisco. IBM's thought leadership and many offerings will be on display at the show, and you can even get a free pass to attend courtesy of IBM. http://www.ibm.com/software/tivoli/governance/action/04162009.html?s_cmp=rss?ca=fromSMRSS For communications service providers today, getting best business results will require rethinking and reimplementing service management to mitigate risks, reduce costs, and create competitive new services that align well with customer demand. The IBM Service Management for Communications Service Providers package helps via included solutions that span five key areas: data management, security management, service assurance, configuration management and asset management. http://www.ibm.com/software/tivoli/governance/action/04092009.html?s_cmp=rss?ca=fromSMRSS A challenging economy demands innovative solutions. IBM responds with a compelling new vision: the IBM Dynamic Infrastructure. IBM provides the solutions and services organizations need to build and manage a responsive, flexible, cost-efficient, dynamic infrastructure. http://www.ibm.com/software/tivoli/governance/action/04022009.html?s_cmp=rss?ca=fromSMRSS Service management is a complex matter for utilities. IBM’s response? A special service management package designed to help utilities meet today’s operational challenges and rise to tomorrow’s opportunities by reducing costs, increasing service levels, simplifying complexity and enhancing end-to-end security. http://www.ibm.com/software/tivoli/governance/action/03262009.html?s_cmp=rss?ca=fromSMRSS The IBM ISS X-Force trend reports, issued twice yearly, are designed to provide an overview of major security threats to help organizations arrive at a proactive, end-to-end strategy designed to mitigate them. The latest report, for 2008, addresses the economic element of security threats, as well as developments pertaining to Web applications, browsers, spam and phishing. http://www.ibm.com/software/tivoli/governance/action/03122009.html?s_cmp=rss?ca=fromSMRSS Today’s problematic economy has led to many undesirable situations. One of them is that organizational security may be more challenged than ever. Fortunately, IBM offers a rich variety of solutions and services designed not just to drive overall security up, but drive costs down—resulting in the opportunity to reallocate precious funds to strategic, revenue-generating new services. http://www.ibm.com/software/tivoli/governance/action/03052009.html?s_cmp=rss?ca=fromSMRSS Service management means different things in different industries. Fortunately, at Pulse 2009, IBM unveiled seven new industry-specific service management packages—each tailored to meet the special needs of organizations in that industry. The new packages address banking, retail, utilities, chemicals and petroleum, electronics, communication service providers, and product lifecycle management (manufacturing). http://www.ibm.com/software/tivoli/governance/action/02262009.html?s_cmp=rss?ca=fromSMRSS Organizations interested in optimizing energy management—and who isn't?—should consider IBM Tivoli Monitoring for Energy Management. This solution, which tracks assets across both IT and facilities, has recently been refreshed with powerful reporting functionality, to help administrators visualize trends and take appropriate action. http://www.ibm.com/software/tivoli/governance/action/02192009.html?s_cmp=rss?ca=fromSMRSS Pulse 2009 is more than just the best service management show of the year—it's also one of the best investments an organization can make. Through four dedicated streams and a wealth of opportunities to interact with peers, executives and technical gurus, attendees can get the actionable intelligence they need to help make their organizations more responsive, more efficient and more cost—efficient—all of which can lead to a better bottom line. http://www.ibm.com/software/tivoli/governance/action/02052009.html?s_cmp=rss?ca=fromSMRSS Securing information comprehensively allows organizations to get the best business value from it. IBM has a five-step plan to improve information security – and the solutions and services for ready deployment. http://www.ibm.com/software/tivoli/governance/action/01292009.html?s_cmp=rss?ca=fromSMRSS Service management professionals, take note: With best practices for surviving a rough and tumble economy, the smart money is on this four-day agenda-packed event. Pulse 2009 boasts more than 200 client presentations, technical certification labs, interactive sessions and a detailed exploration of many key service management topics and solutions. Four different streams will explore service management from a unique perspective, each logically linked to IBM’s bold new Smarter Planet initiative. http://www.ibm.com/software/tivoli/governance/action/01152009.html?s_cmp=rss?ca=fromSMRSS To fully capitalize on SOA services, you need SOA-style security policy management. IBM Tivoli Security Policy Manager helps organizations centrally manage security policies even in complex SOA initiatives, spanning different business domains, levels of abstraction and across the full policy lifecycle—and it interoperates seamlessly with other solutions for maximum business value. http://www.ibm.com/software/tivoli/governance/action/01082009.html?s_cmp=rss?ca=fromSMRSS Effective security means nailing down user/group access privileges. IBM Tivoli Identity Manager delivers out-of-the-box account reconciliation, recertification, and reporting features to drive improved security, easier compliance, and reduced operational costs. http://www.ibm.com/software/tivoli/governance/action/12182008.html?s_cmp=rss?ca=fromSMRSS Driving effective service management by automating IT functions is important, but far from easy. Fortunately, the Industrialize entry point of IBM's new service management implementation model incorporates five different projects—all designed to spur repeatable, scalable and consistent improvements in IT automation. http://www.ibm.com/software/tivoli/governance/action/12112008.html?s_cmp=rss?ca=fromSMRSS Effective alignment and integration are critically important to getting the best business value from IT. Fortunately, IBM's Integrate entry point-part of its five-point service management implementation model–can help organizations get impressive improvements in this area–fast. http://www.ibm.com/software/tivoli/governance/action/12042008.html?s_cmp=rss?ca=fromSMRSS At a time of increasing globalization, true business resiliency requires a global strategy. IBM delivers with worldwide recovery centers, services, tools, business processes, skills and proven expertise—and a commitment to increase resources wherever clients require them. http://www.ibm.com/software/tivoli/governance/action/11202008.html?s_cmp=rss?ca=fromSMRSS For Indonesian telecommunications provider PT Excelcomindo Pratama, business growth demanded a new, more sophisticated fault and performance management solution. Their choice? Two members of the IBM Tivoli Netcool suite—IBM Tivoli Netcool Performance Manager for Wireless and IBM Tivoli Netcool/OMNIbus—and implementation assistance from two IBM Business Partners. http://www.ibm.com/software/tivoli/governance/action/11132008.html?s_cmp=rss?ca=fromSMRSS For organizations looking to achieve a quick and effective service management implementation, the Protect entry point will likely be of interest. This model helps organizations improve service levels by addressing core IT concerns such as data/storage, security and overall business resilience. http://www.ibm.com/software/tivoli/governance/action/11062008.html?s_cmp=rss?ca=fromSMRSS Aircell, a leading provider of in-flight communications services, wanted to deliver Internet access for its client—despite many technical challenges. Toward that end, it turned to IBM Tivoli’s Netcool family for proven service assurance solutions and an IBM Business Partner for help with consultation, development, deployment and integration. http://www.ibm.com/software/tivoli/governance/action/10302008.html?s_cmp=rss?ca=fromSMRSS Organizations interested in getting an efficient start with a service management implementation should consider IBM’s new model, which is based on five modular entry points. In this article, second in a series, the Monitor entry point helps organizations achieve improved visibility into services and service levels from both business and technological perspectives. http://www.ibm.com/software/tivoli/governance/action/10232008.html?s_cmp=rss?ca=fromSMRSS Service management implementations can be complicated. Directly relevant in this context is a new program of interactive online sessions, IBM Service Management Jams, which explores service management in different contexts and shows organizations how to get both a fast start and a tailored fit. Following initial presentations, IBM experts and analysts will be available to answer audience questions and explain sophisticated concepts on request. Register to attend now. http://www.ibm.com/software/tivoli/governance/action/10162008.html?s_cmp=rss?ca=fromSMRSS Pulse 2009, to take place in Las Vegas next February, will extend IBM's service management leadership even further by exploring how service management goals apply in different industries, technologies, and emerging areas. Register now to attend the premiere service management event of the year. http://www.ibm.com/software/tivoli/governance/action/10092008.html?s_cmp=rss?ca=fromSMRSS IT governance is increasingly important to organizations as they strive to mitigate growing business risks and maximize the opportunity presented by change. Toward developing and implementing an IT governance model, IBM offers thought leadership as well as the solutions and services needed to pursue it. http://www.ibm.com/software/tivoli/governance/action/10022008.html?s_cmp=rss?ca=fromSMRSS Understanding service management means, in part, understanding service life cycles. In many cases, organizations will get better business value from identifying and leveraging existing service life cycles than creating new ones—and IBM's service management optimization approach can help with Visibility, Control and Automation. http://www.ibm.com/software/tivoli/governance/action/09252008.html?s_cmp=rss?ca=fromSMRSS IBM unveiled at Pulse 2008 a clear, straightforward model many organizations can use in establishing what service management can do for them—and how to get started. Discover, one of five different entry points to be discussed in a series of articles, comprises three different projects suitable for the early stages of a service management implementation – revealing, in detail, how IT services work and which assets are involved. http://www.ibm.com/software/tivoli/governance/action/09182008.html?s_cmp=rss?ca=fromSMRSS Sustainable compliance management is a major challenge for most organizations. Fortunately, IBM can help with a wide range of best-in-class solutions and services to help you achieve effective compliance management—today and tomorrow. http://www.ibm.com/software/tivoli/governance/action/09112008.html?s_cmp=rss?ca=fromSMRSS Data security is critical for organizations going forward...but also poses quite a challenge. IBM stands ready with a best-in-class portfolio of solutions and services designed to address every business and technological aspect of that challenge. Overall, the IBM Security Framework delivers on-demand protection to stay ahead of threats originating from both malicious external sources and trusted insiders. http://www.ibm.com/software/tivoli/governance/action/09042008.html?s_cmp=rss?ca=fromSMRSS Those interested in disaster recovery should check out a recent IBM webcast on associated challenges, myths, and pitfalls. Delivered by Forrester Analyst Stephanie Balaouras and IBM Client Solution Executive Patrick Corcoran, this webcast discusses key information to consider in developing an effective disaster recovery solution—and how IBM can help. http://www.ibm.com/software/tivoli/governance/action/08282008.html?s_cmp=rss?ca=fromSMRSS IT managers and other readers looking to combine abstract ITIL guidelines with practical guidance will be interested in Implementing ITIL Configuration Management by Larry Klosterboer. This book discusses the many complexities and challenges involved in developing, implementing and managing a change and configuration project in clear and informal language, providing many specific examples, tips and techniques. http://www.ibm.com/software/tivoli/governance/action/08142008.html?s_cmp=rss?ca=fromSMRSS Looking to optimize IT service management, but not sure how to accomplish such a complex task? IBM’s Service Management Implementation Services offer a proven approach, based on quantified metrics, to achieve expected benefits and manage the process at every stage. http://www.ibm.com/software/tivoli/governance/action/08072008.html?s_cmp=rss?ca=fromSMRSS Keeping track of the latest changes in service management can be a job in itself. IBM's Service Management World Tour helps by bringing technical experts-and key information in targeted areas-to many cities around the world for one-day events on leading strategies and solutions. http://www.ibm.com/software/tivoli/governance/action/07312008.html?s_cmp=rss?ca=fromSMRSS In today’s complex and heterogeneous IT environments, protecting IT services, and the business services they support, requires end-to-end high availability and automation. Fortunately, IBM offers two new system automation solutions that provide high availability for applications running on a wide variety of distributed environments and tiered composite applications that span heterogeneous platforms. Both solutions provide policy-based automation based on leading best-practices frameworks such as ITIL. Pre-defined policies can be obtained for free from OPAL and modified and managed using the powerful new GUI editor. http://www.ibm.com/software/tivoli/governance/action/07242008.html?s_cmp=rss?ca=fromSMRSS Pulse 2008, the premiere service management event of the year, was a tremendous success for IBM, its clients and Business Partners. IBM’s innovative vision of more simplified and powerful service management, empowered by automation and implemented through integrated new solutions, took the spotlight. To extend the experience, users are invited to participate in the Pulse community. http://www.ibm.com/software/tivoli/governance/action/07172008.html?s_cmp=rss?ca=fromSMRSS IBM’s ongoing commitment to mid-market, growing customers is clearer than ever. With new solutions, online resources, and a new accreditation initiative, IBM helps empower these customers with the information and tools they need to get the most business value from IBM Tivoli solutions. http://www.ibm.com/software/tivoli/governance/action/07102008.html?s_cmp=rss?ca=fromSMRSS It's critical to keep IT services, applications and composite business applications as available as possible. Toward this end, IBM introduces two new solutions: IBM Tivoli System Automation for Multiplatforms 3.1 and IBM Tivoli System Automation Application Manager 3.1. Together, they help organizations optimize continuity strategies through targeted features and intelligent automation. http://www.ibm.com/software/tivoli/governance/action/06262008.html?s_cmp=rss?ca=fromSMRSS Maximizing business resilience is a fundamental goal for virtually any organization. Many complexities, however, make that hard to achieve. For this reason, IBM offers six free webcasts on the subject to anyone interested in minimizing business disruption through a holistic resilience strategy—and how IBM solutions and services can play a part. Watch them all or pick and choose to match your interests! http://www.ibm.com/software/tivoli/governance/action/06192008.html?s_cmp=rss?ca=fromSMRSS Getting core services running again, and connecting geographically disparate employees, is key to achieving business continuity in the event disaster strikes. Helpful in this context is the IBM Virtual Workplace Continuity Service, which leverages the Web to connect remote employees to the applications and data they require. http://www.ibm.com/software/tivoli/governance/action/06122008.html?s_cmp=rss?ca=fromSMRSS Optimizing a complex organizational continuity plan is no simple task. One best-in-class tool designed to help is IBM Tivoli Business Continuity Process Manager, which can be used to improve business results at every stage of the continuity plan—from initial plan development to testing to real-world execution. http://www.ibm.com/software/tivoli/governance/action/06052008.html?s_cmp=rss?ca=fromSMRSS Service management strategies can help organizations improve service levels by aligning business needs with the service infrastructure. But where to get started? IBM has identified five common entry points, each with relevant projects, through which organizations can achieve measurable improvement in service levels—fast. http://www.ibm.com/software/tivoli/governance/action/05292008.html?s_cmp=rss?ca=fromSMRSS Those attending Pulse, IBM's service management event in Florida this month, should consider registering as a member of the new IBM Pulse community. Here, members can extend their show experience online—connecting with colleagues, exchanging ideas, and fostering new business relationships, quickly and easily. http://www.ibm.com/software/tivoli/governance/action/05152008.html?s_cmp=rss?ca=fromSMRSS Physical security is ultimately as important to the organization as logical security. Organizations looking to achieve best-in-class physical security through digital video would do well to consider IBM Smart Surveillance Solution, which utilizes intelligent analysis built on an open framework to detect threats in real time and respond in a customizable manner that maps to organizational strategies and requirements. http://www.ibm.com/software/tivoli/governance/action/05082008.html?s_cmp=rss?ca=fromSMRSS Organizational success requires optimized service management, but many complexities make that a challenging proposition. Toward improving service management to generate business value, IBM suggests a six-step process to deliver improved visibility, control, and automation, thus linking business and technological information with overall goals and strategies. http://www.ibm.com/software/tivoli/governance/action/05012008.html?s_cmp=rss?ca=fromSMRSS For professionals interested in staying abreast of the rapidly changing service management field, Pulse 2008—the premier service management event of the year—will offer some 60 compelling demos. Register for Pulse, attend the demos, and see how IBM solutions can help organizations better align business goals with business technologies. http://www.ibm.com/software/tivoli/governance/action/04242008.html?s_cmp=rss?ca=fromSMRSS For many organizations, IT service management theory can help reduce costs, streamline operations, and achieve compliance. IBM can help implement that theory, as a recent deployment at McCarran International Airport demonstrates. http://www.ibm.com/software/tivoli/governance/action/04172008.html?s_cmp=rss?ca=fromSMRSS Creating powerful, consistent security policies is key to IT operations and organizational success. Tivoli Access Manager for e-business 6.1, designed to support centralized security policies across disparate services and applications, boasts many new features which enhance its performance, reliability, and integration potential. http://www.ibm.com/software/tivoli/governance/action/04102008.html?s_cmp=rss?ca=fromSMRSS To help you stay In Touch, In Tune, and In Sync with the service management industry, IBM Pulse 2008 comes to the Walt Disney World Swan and Dolphin Resort in Orlando, Florida this May 18-22. At this premiere event, professionals working in enterprise IT, plant management, or communications service can interact with peers, learn from technical gurus and IBM executives, build and extend business relationships, and even achieve technical certification in key areas. http://www.ibm.com/software/tivoli/governance/action/03202008.html?s_cmp=rss?ca=fromSMRSS For organizations today, securing key business data is central to overall success—and one key educational resource in this area is the annual RSA Conference. IBM will be a major participant at this year's conference today, and attendees can expect to learn how IBM can be the single-source provider of solutions and services they need to achieve end-to-end, holistic information security. http://www.ibm.com/software/tivoli/governance/action/03132008.html?s_cmp=rss?ca=fromSMRSS Fully realizing the business value of an ESB means securing its information flow. IBM Tivoli Federated Identity Manager helps by supplying scalable, robust federated identity management which can be tapped by all the services the ESB connects. http://www.ibm.com/software/tivoli/governance/action/03062008.html?s_cmp=rss?ca=fromSMRSS Data is the lifeblood of any complex organization, and protecting that data is mission-critical. By acquiring Arsenal Digital, IBM now offers a leading solution for automated, off-site data storage and recovery that can help clients reduce costs, enhance operational efficiency, achieve compliance, and mitigate business risks. http://www.ibm.com/software/tivoli/governance/action/02282008.html?s_cmp=rss?ca=fromSMRSS Getting a grip on the many complexities of IT service management may seem difficult. IBM simplifies this task with the IBM Systems Journal, which offers 15 different perspectives on service management ranging from the abstract to the specific—all freely available on the Web. http://www.ibm.com/software/tivoli/governance/action/02212008.html?s_cmp=rss?ca=fromSMRSS Improving business resilience is a key goal for virtually all enterprises going forward. However, complexities in the area of data center energy management must be included in the overall resilience strategy. IBM can help with targeted solutions, services, and self-assessment tests. http://www.ibm.com/software/tivoli/governance/action/02142008.html?s_cmp=rss?ca=fromSMRSS Monitoring your security infrastructure to optimize compliance and auditing is no trivial undertaking. IBM solutions and managed services simplify the task through best-in-class features and performance. http://www.ibm.com/software/tivoli/governance/action/02072008.html?s_cmp=rss?ca=fromSMRSS Pulse 2008, in Orlando, Florida, will be the leading service management event worldwide for IT professionals, communication service providers, plant operations personnel, business leaders and partners. If you're looking for the latest and greatest information on IBM solutions as a vehicle of service management theory, Pulse is the answer. http://www.ibm.com/software/tivoli/governance/action/01312008.html?s_cmp=rss?ca=fromSMRSS Achieving holistic security is more challenging than ever. Fortunately, IBM's offerings have recently been extended via new solutions, new services, and collaborative efforts to ensure that security is as comprehensive and seamless as possible. http://www.ibm.com/software/tivoli/governance/action/01242008.html?s_cmp=rss?ca=fromSMRSS Minimizing business disruption is absolutely critical to today's enterprises. Once achieved, though, a holistic resilience strategy not only enhances continuity and operations, it enables new business opportunities. IBM offers both abstract methodologies and concrete solutions and services to help the enterprise achieve that strategy. http://www.ibm.com/software/tivoli/governance/action/01172008.html?s_cmp=rss?ca=fromSMRSS The service provider market requires best-in-class management solutions to leverage multimedia services delivered via converged networks. The new IBM Tivoli Netcool IP Multimedia Subsystem Manager provides just such management through consolidated fault and performance management, real-time and historical tracking and reporting, automated installation and problem diagnosis as well as seamless integration with other solutions already in place in the infrastructure. http://www.ibm.com/software/tivoli/governance/action/01102008.html?s_cmp=rss?ca=fromSMRSS Evaluating the security vulnerabilities of Web applications requires preemptive, intelligent tools. IBM provides them in the Rational AppScan family of products, which adaptively assesses Web applications for potential security breaches, simulates hacker attacks, generates results in real time, and leverages the results in compliance reports and QA integration. http://www.ibm.com/software/tivoli/governance/action/01032008.html?s_cmp=rss?ca=fromSMRSS Getting a grip on the many complexities of IT service management may seem difficult. IBM simplifies this task with the IBM Systems Journal, which offers 15 different perspectives on service management ranging from the abstract to the specific—all freely available on the Web. http://www.ibm.com/software/tivoli/governance/action/12202007.html?s_cmp=rss?ca=fromSMRSS Enterprises worldwide are experiencing rapid growth of core data—and that situation is only expected to continue. By working with IBM, today’s organizations can optimize their data management strategies to reduce business risks and costs, optimize operations, and get a competitive edge. http://www.ibm.com/software/tivoli/governance/action/12132007.html?s_cmp=rss?ca=fromSMRSS IBM Tivoli Identity Manager is already a best-in-class identity management solution capable of delivering high-end access control via automation. TIM 5.0 will improve on it in many key respects, including a new interface for both managers and end users, enhanced compliance features, and simplified deployment and management. http://www.ibm.com/software/tivoli/governance/action/11292007.html?s_cmp=rss?ca=fromSMRSS For those looking to learn more about governance and risk management in the enterprise IT space, IBM’s new G&RM portal is an ideal resource. Blogs from industry leaders, user forums, extended articles, educational videos, and growing news feeds collect the best G&RM ideas and information in a central, open forum anyone can use. http://www.ibm.com/software/tivoli/governance/action/11082007.html?s_cmp=rss?ca=fromSMRSS Optimizing IT in both development and operations is a challenging proposition. For IT managers in the pursuit of that goal, IBM solutions offer many competitive advantages when compared to HP solutions. http://www.ibm.com/software/tivoli/governance/action/11082007.html?s_cmp=rss?ca=fromSMRSS Getting best business results from enterprise IT requires high IT service availability. IBM's hardware and software solutions, together with IBM services and expertise, can help today's enterprises achieve it. http://www.ibm.com/software/tivoli/governance/action/11012007.html?s_cmp=rss?ca=fromSMRSS Does your IT division spend most of its time and money putting out fires? With IBM solutions and services, you can improve code quality, operational responsiveness, and overall prioritization and response time through a proactive strategy. http://www.ibm.com/software/tivoli/governance/action/10252007.html?s_cmp=rss?ca=fromSMRSS Holistic security means more than just IT solutions. It also means aggregating and analyzing security information, establishing security policies, verifying their compliance, and achieving compliance with government regulations as well. IBM's solutions and managed services can be the key to making your enterprise-class security strategy more consistent, automatic, effective, and compliant. http://www.ibm.com/software/tivoli/governance/action/10182007.html?s_cmp=rss?ca=fromSMRSS As your business moves through changes, it creates business risks. IBM change management solutions and services can help minimize that risk with a seamless change delivery process for both IT software development and IT operations. http://www.ibm.com/software/tivoli/governance/action/10112007.html?s_cmp=rss?ca=fromSMRSS Translating the idea of improved governance and risk management into concrete reality is quite a challenge in today's enterprise IT divisions. Fortunately, IBM delivers with a unified process, and key IT solutions and services, to accomplish exactly that. http://www.ibm.com/software/tivoli/governance/action/10102007.html?s_cmp=rss?ca=fromSMRSS Maximizing business resilience means anticipating the possibility of a devastating crisis. IBM's Crisis Management Services can help you develop a customized, comprehensive crisis response plan. http://www.ibm.com/software/tivoli/governance/action/09272007.html?s_cmp=rss?ca=fromSMRSS User identity management is a complex area that comes into play in many areas, ranging from security to IT efficiency to regulation compliance. With IBM solutions and services, today's organizations can optimize their identity management strategy to make identity management more secure, more scalable, and more effective. http://www.ibm.com/software/tivoli/governance/action/09202007.html?s_cmp=rss?ca=fromSMRSS Business interested in deploying next-generation technology paradigms will want to consider IBM. With best-of-class services and solutions, IBM can help integrate virtualization, grid computing, and SOA solutions in accordance with service management ideals for best results. http://www.ibm.com/software/tivoli/governance/action/09062007.html?s_cmp=rss?ca=fromSMRSS Maximizing data continuity is more complex – and more mission-critical – than ever. Fortunately, IBM can work with you to develop a custom data continuity strategy that pairs solutions, processes, and priorities to deliver the highest possible business value over time. http://www.ibm.com/software/tivoli/governance/action/08302007.html?s_cmp=rss?ca=fromSMRSS Accelerated IPSec functionality, enhanced SSL/TSL transactions, tamper-resistant key management, and self-encrypting tape drives all make System z mainframes the ideal security hub for the Enterprise. http://www.ibm.com/software/tivoli/governance/action/08162007.html?s_cmp=rss?ca=fromSMRSS Getting the most from IT requires aligning your business goals with your business technology—ideally, as guided by best practices frameworks. Toward that end, IBM can be an essential partner by delivering the services and solutions required to tune your IT division and deliver maximum business value. http://www.ibm.com/software/tivoli/governance/action/08032007.html?s_cmp=rss?ca=fromSMRSS How quickly, and how well, would your business recover if a major disaster threatened its primary base of operations? Fortunately, IBM provides the logical human resources framework, as well as the technical solutions, work areas, and services you'll need to cope with a time of tremendous crisis. http://www.ibm.com/software/tivoli/governance/action/07192007.html?s_cmp=rss?ca=fromSMRSS In a recent business consulting survey by IBM, 43% of CFOs said that improving governance was their top challenge. It's not difficult to see why; governance is, at a fundamental level, the process of balancing risks and optimizing resources to steer the best possible course and achieve the optimal overall business bottom line. And for a CFO, the overall business bottom line is the most important single consideration. http://www.ibm.com/software/tivoli/governance/action/07122007.html?s_cmp=rss?ca=fromSMRSS Business data is the lifeblood of enterprise operations, and safeguarding it is essential. Every enterprise must protect its data to the fullest extent possible in order to achieve both business continuity and compliance with government and industry regulations, yet threats to that data are evolving faster than ever. In the new millennium, network managers face a perfect storm of automated attacks, targeted attacks, and internal breaches committed by privileged users; the enterprise, in response, must shield itself from that storm as comprehensively as it can. http://www.ibm.com/software/tivoli/governance/action/06282007.html?s_cmp=rss?ca=fromSMRSS In today's increasingly demanding enterprise IT environment, insight into the health of your IT environment is essential to meet business expectations. Next-generation monitoring and planning at every stage is essential to gain this insight to increase predictability, prevent disruptions to current business services, and ensure on-time delivery of next-generation services. http://www.ibm.com/software/tivoli/governance/action/06212007.html?s_cmp=rss?ca=fromSMRSS Governance and risk management is on the minds of today's IT professionals more than ever before. While IT has emerged as the fundamental service for enterprise business, that service has also brought with it a host of new challenges and risks. To achieve best results, the enterprise must detect, anticipate, and preclude those risks through a comprehensive governance strategy designed to deliver optimum business value. http://www.ibm.com/software/tivoli/governance/action/06142007.html?s_cmp=rss?ca=fromSMRSS Enterprise continuity is more mission-critical than ever before. As business operations and services have diversified and expanded, business has, in turn, become more dependent on more types of services. With that dependence comes an increasing vulnerability and a corresponding focus on robust processes and technology that can survive interruptions. http://www.ibm.com/software/tivoli/governance/action/06072007.html?s_cmp=rss?ca=fromSMRSS Security has become a primary concern for enterprise IT. Digital threats, ranging from simple attack scripts to more sophisticated malware such as worms and viruses, are paired with hackers of increasing sophistication whose motives range from simple curiosity to deliberate sabotage and theft. http://www.ibm.com/software/tivoli/governance/action/05312007.html?s_cmp=rss?ca=fromSMRSS One of the most mission-critical areas of modern IT is also one of the most complex: governance and risk management. http://www.ibm.com/software/tivoli/governance/action/05242007.html?s_cmp=rss?ca=fromSMRSS Service management begins with a simple premise: paying customers should receive good service. http://www.ibm.com/software/tivoli/governance/action/05172007.html?s_cmp=rss?ca=fromSMRSS