IBM Service Management Simulator

The IBM Service Management Simulator is an immersive learning game where players learn through a variety of hands-on sessions, experiencing issues affecting service management and corporate profitability in a simulated, virtual organization.

With each game session, the participants actively experience how practical process improvements can help operations meet service level agreement (SLA) targets and enhance overall corporate service management and profitability.

Through the virtual simulation experience, you will gain a better understanding of the challenges facing different people in a company from the CEO to technical support, the value of processes and tools, and how various parts of the company positively and negatively impacted the hypothetical company's performance.

Game 2 now available!