Leading organizations are discovering that the most pragmatic approach to addressing IT governance and compliance is to define, assess and manage the most critical IT processes that impact business integrity. Because the effectiveness and efficiency of these IT processes directly impacts the quality of service provided by the IT organization, firms are establishing initiatives for IT Service Management (ITSM) to formalize this approach.
An ITSM initiative provides an infrastructure on which IT processes can be performed in a consistent, reliable and predictable manner to support the delivery of these services. ITSM relies on proven best practices-such as those outlined in the Information Technology Infrastructure Library (ITIL) or Control Objectives for Information and related Technology (COBIT)- to help build a management infrastructure that delivers business-critical IT services. Turning compliance into an IT process can ultimately make it a business enabler with significant benefits of:
IBM delivers an end-to-end approach to help you tackle IT service management, governance and compliance issues, ranging from hardware and software to business consulting.