IBM IT Service Management

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Software >
IBM IT Service Management

IBM IT Service Management


	Overview \| Products \| Glossary \| CCMDB Process Managers \| Best Practices \| Getting Started \| News

The IBM Tivoli Change and Configuration Management Database

Integrates support products and higher level processes
Includes a process workflow and modeling engine based on proven WebSphere and Tivoli technology
Supports consistent policy administration
Provides a Configuration Management Database (CMDB)

Configuration items and relationships
Discovery of resources and relationships
Reconciliation of discovered data
Data federation

Learn more — Tivoli Change and Configuration Management Database

CMDB Reference Model

*Benefits of CMDB Relationship Registry*
Automated discovery	Open Integration	Identity normalization
Automatically discover infrastructure resources and relationships between resources	Tivoli's Relationship Registry is open	Automatically handles resource identification
Discovery mechanism also maintains relationships	Has open API's and allows use by non-Tivoli ITIL tools	Creates a single ID across all data sources
Automates time-consuming manual discovery and maintenance	Allows use by non-Tivoli ITIL tools	Simplifies data correlation and management

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