Telecommunications markets

IBM Service Management from IBM Tivoli® software is helping companies around the world by providing the visibility, control and automation needed to deliver quality service, manage risk and compliance, maximize return on investments, and accelerate business growth. Find out how we help your industry.

IBM Service Management from IBM Tivoli® software is an integrated approach to service management, offering comprehensive tools and processes that can help drive competitive innovation. IBM Service Management can help Communications Service Providers deliver their services more effectively and efficiently to those who rely on them. IBM Service Management can help with industry specific challenges such as:

• Assuring high quality service to customers, helping with retention of customer base
• Providing visibility, control and automation for new IP based services that combine server, storage, networking technologies
• Drive operational cost reductions and staff productivity
• Compete successfully for each and every current and new customer
• Managing multi-technology/vendor OSS infrastructure; and consolidating and merging CSPs

IBM Service Management empowers Communications Service Providers by:

• Improving responsiveness through better business visibility.
• Building greater agility into business operations through higher levels of automation.
• Reducing operational cost, risk, and complexity by integrating business and IT services across the enterprise.
• Leveraging a service-centric foundation to deliver higher-quality services for improved customer satisfaction.

• Adopt a unified approach to address the convergence of IT and operational support systems
• Deliver optimal service quality and experience to drive world-class customer satisfaction
• IBM Tivoli Netcool Service Quality Manager: Customer Experience Management
• Rapidly deploy new services with confidence in service quality
• IBM Service Management for communications service providers
• Manage both fixed and mobile networks with one bundled performance management offering