Retail

IBM Service Management from IBM Tivoli® software is helping companies around the world by providing the visibility, control and automation needed to deliver quality service, manage risk and compliance, maximize return on investments, and accelerate business growth. Find out how we help your industry.

IBM Service Management from IBM Tivoli® software is an integrated approach to service management, offering comprehensive tools and processes that can help drive competitive innovation. IBM Service Management can help Retail companies deliver their services more effectively and efficiently to those who rely on them. IBM Service Management empowers Retail companies by:

• Improving responsiveness through better business visibility.
• Building greater agility into business operations through higher levels of automation.
• Reducing operational cost, risk, and complexity by integrating business and IT services across the enterprise.
• Leveraging a service-centric foundation to deliver higher-quality services for improved customer satisfaction.

• IT service management in an uncertain economy: Resetting IT priorities in the retail industry (470KB)

  This white paper provides the results of a global survey recently conducted by IBM to identify the impact of economic uncertainty on the retail industry. The results indicate that organizations are leveraging IT service management to optimize business activities.

• Deliver a superior shopping experience with IBM Service Management (Solution brief)
• Address the PCI Data Security Standard with IBM Tivoli Security Information and Event Manager (Solution sheet)
• Get Adobe® Reader®