Banking/Financial Services

IBM Service Management from IBM Tivoli® software is helping companies around the world by providing the visibility, control and automation needed to deliver quality service, manage risk and compliance, maximize return on investments, and accelerate business growth. Find out how we help your industry.

IBM Service Management from IBM Tivoli® software is an integrated approach to service management, offering comprehensive tools and processes that can help drive competitive innovation. IBM Service Management can help Financial Services companies deliver their services more effectively and efficiently to those who rely on them. IBM Service Management can help with industry specific challenges such as:

• Accelerated rate of mergers and acquisitions
• Increased operating cost
• Increased regulatory compliance
• Accelerated risks

IBM Service Management empowers Financial Services companies by:

• Improving responsiveness through better business visibility.
• Building greater agility into business operations through higher levels of automation.
• Reducing operational cost, risk, and complexity by integrating business and IT services across the enterprise.
• Leveraging a service-centric foundation to deliver higher-quality services for improved customer satisfaction.

• IT service management in an uncertain economy: Resetting IT priorities in the financial services industry

  This white paper provides the results of a global survey recently conducted by IBM to identify the impact of economic uncertainty on the financial services industry. The results indicate that organizations are using IT service management to optimize business activities.

• Addressing IT governance risk and compliance (GRC) to meet regulatory requirements and reduce operational risk in financial services organizations (483KB)

  Effective IT governance, risk and compliance (GRC) is essential for financial services organizations to meet increasingly stringent regulatory and audit requirements and reduce business operational risk. By instituting the appropriate IT GRC controls, organizations can demonstrate regulatory compliance in areas of specific concern to auditors. At the same time, these controls can take organizations beyond the immediate need to pass an audit and into the realm of reduced operational risk exposure through process improvements.

• Address the PCI Data Security Standard with IBM Tivoli Security Information and Event Manager (Solution sheet) (1MB)
• Help improve trust and confidence in human identity (Solution sheet) (305KB)
• Manage enterprise payments systems infrastructure with IBM Tivoli software. (221KB)
• Drive competitive advantage in banking, insurance and financial markets with IBM Service Management. (153KB)
• IBM Maximo IT asset management solutions in the financial services industry. (1.8MB)
• IBM Tivoli and IBM Maximo solutions for financial services (618KB)
• Establish operational resilience across your financial institution with change management tools from IBM. (208KB)
• IBM Payments Framework for Financial Services: Offering choice, flexibility and speed to enable progressive transformation of your payments infrastructure. (8.84MB)
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