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ITIL View of Service Management

From Systems Management to Service Management
Understanding how to manage IT infrastructures is an evolutionary process. In the past, IT organizations have typically focused on the management of IT systems. Over time, however, successful organizations have become increasingly focused on the management of IT services.

From Managing systems to Managing Services tableBecause ITIL is focused on service management, it has become an indispensable tool for organizations maturing from systems management to service management.

Service Support & Service Delivery
The service management disciplines of ITIL are generally divided into two areas: Service Support and Service Delivery.

Service SupportService Delivery

Service Delivery 

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