IT Infrastructure Library

ITIL Resources from IBM and Tivoli

Whether you are just getting started or you are well on your way to implementing the disciplines of ITIL in your organization, you'll find the following information quite helpful.

Web sites

• IBM Global Services
• IT Service Management Forum (itSMF) Web site
• ITIL Consulting - IT Management Consulting Services
• Software solutions and building blocks
• Services to jumpstart your implementation

Downloads of Reports and Papers

• Global manufacturer streamlines ITIL® processes with comprehensive and accurate view of asset histories from IBM Tivoli® Service Request Manager (197KB)

Education

As the world's largest IT training company, IBM IT Education Services understands IT and can help you develop the competencies and skills that will be instrumental in deploying ITIL successfully in your organization. For your convenience, courses are offered in a traditional classroom setting or through distance learning methods. You can choose from the following courses:

• ITIL Foundation Certificate Training
• ITIL Service Manager Certificate Training
• ITIL Executive Awareness Program
• ITIL Executive Overview