IT Infrastructure Library

Standards-Based IT Management

Why is standards-based IT management necessary?
The IT environment presents seemingly relentless challenges for IT professionals to manage and control. Pressures come from the IT operation itself, and from demanding business-line executives who strive to meet and exceed organizational goals customer needs. IT Professionals need IT infrastructure management practices that will help them contain escalating costs as they provide optimal service provisioning to a demanding audience. This is what ITIL is all about.

The Advantages of ITIL
ITIL serves as a roadmap to guide organizations to efficient and effective utilization of technology. Coupling best practices with enabling technology, organizations can realize substantial economic value within their IT management systems. This can lead to high-quality services for business users, ultimately increasing the total return on the enterprise's IT investment.

IBM delivers ITIL solutions
IBM has a proven track record in service management and, through a full range of service management and service support offerings, IBM delivers ITIL solutions and tools that support ITIL processes:

• Tivoli Service Request Manager
• Change and Configuration Management Database
• Netcool OMNIbus