IBM Tivoli Business Service Manager 4.2 for Administrators

After completing this course, you should be able to accomplish the following tasks:

• Evaluate business processes to develop service models.
• Build Service Models.
• Use and configure service views.
• Use advanced features of service models to expand model coverage.
• Use the Tivoli Integrated Portal to administer and monitor service models.
• Configure maintenance windows for managed service level agreements (SLAs).
• Configure Data Fetchers to retrieve service data from external databases.
• Configure the TEC probe to receive events from TBSM event sources, including TEC and ITM.
• Build service models using autopopulation, data fetchers, and External Service Dependency Adapters (ESDAs).
• Develop custom service views, canvases, dashboards, and pages for users.
• Configure the TBSM IBM Tivoli Monitoring Agent, both for system health and for storing historical reporting information.
• Use the TCR report capabilities of TBSM to generate historical reports.
• Administer users and groups within TBSM using LDAP.
• Use and program the TBSM Application Programming Interface (API).
• Provide infrastructure administration for the TBSM environment.
• Describe the steps necessary to configure a TBSM failover server.
• Demonstrate the steps necessary to integrate TBSM and TADDM.
• Troubleshoot operations using TBSM logs.
• Demonstrate monitor event integration with ITM and TEC event sources.