Skip to main content

Tivoli's Process Automation Engine Fundamentals (Self-paced Virtual Class)

Tivoli software

Course description

At a glance

Course description

NOTE: THIS IS AN ONLINE SELF-PACED COURSE. PLEASE DO NOT MAKE TRAVEL ARRANGEMENTS FOR THIS COURSE. Learn to use Tivoli's process automation engine with any of the IBM Service Management products, such as Change and Configuration Management Database, Service Request Manager, Maximo Asset Management, or Asset Management for IT. This entry-level course will introduce you to the common features and functions of Tivoli's process automation engine. THIS IS A SELF-PACED VIRTUAL CLASS. ONCE YOU REGISTER, YOU HAVE 60 DAYS TO COMPLETE THE COURSE. Online Enrollment: Before you enroll, review the machine requirements listed below to ensure that your system meets the minimum requirements for this course. Within 48 hours after you submit the online form, you will receive a confirmation e-mail containing your online link, your ID and password, and additional instructions for starting the course. You may start the course at any time. Once you start the course, you have 60 days to complete it. You are billed for the course when you submit the enrollment form. ONCE YOU ARE ENROLLED IN THIS COURSE, YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT.

Objectives

After completing this course, you should be able to:

  • List the components of Tivoli's process automation engine.
  • Create the foundation data required for Tivoli's process automation engine.
  • Use Work Management and customize applications.
  • Create Automation and Reporting applications.
  • Use the Integration Framework to import build data.
  • List ways to troubleshoot the engine.

Course outline

  1. Tivoli Process Automation Engine Overview
    • Lesson 1 - Overview
    • Lesson 2 - The ISM Products
    • Lesson 3 - Basic Navigation
    • Lesson 4 - Start Centers
  2. Components and Architecture
    • Lesson 1 - Architecture and Engine Components
    • Lesson 2 - Engine Administrative Workstation Directory Structure
    • Lesson 3 - System Properties
  3. Foundation Data
    • Lesson 1 - Engine Financial Configuration
    • Lesson 2 - Sites, Locations, and Systems
    • Lesson 3 - Classifications
  4. Security
    • Lesson 1 - System Security Configuration
    • Lesson 2 - Groups and System Privileges
    • Lesson 3 - People, Users, Labor, and Crafts
    • Lesson 4 - Conditional Security
  5. Database Architecture
    • Lesson 1 - Database Configuration
    • Lesson 2 - E-Signature and E-Audit
  6. Work Management
    • Lesson 1 - Introduction to Work Management
    • Lesson 2 - Work Orders and Job Plans
    • Lesson 3 - Activities, Tasks, and Automated Flow Control
  7. Application Customization
    • Lesson 1 - Managing Domains
    • Lesson 2 - Application Designer
    • Lesson 3 - Migration Manager
  8. Automation
    • Lesson 1 - Cron Tasks
    • Lesson 2 - E-Mail, Communication Templates, and the Bulletin Board
    • Lesson 3 - Escalations and Actions
  9. Workflow
    • Lesson 1 - Introduction to Workflow
    • Lesson 2 - Workflow Administration
    • Lesson 3 - Workflow Design
  10. Reporting
    • Lesson 1 - Introduction to Reporting
    • Lesson 2 - Reports Administration
    • Lesson 3 - Basic Report Design
  11. Integration
    • Lesson 1 - Integration Framework
  12. Troubleshooting
    • Lesson 1 - Logging and Appenders
    • Lesson 2 - Troubleshooting
    • Lesson 3 - Log and Trace Analyzer

Who will benefit from this course

This basic course is for implementers, deployment/project teams, System Administrators, Database Administrators, and consultants who are new to Tivoli's process automation engine and will be using IBM Service Management products.

Required skills/knowledge

You should have general database knowledge.

To participate in both the lectures and labs for this course, student workstation must meet the following hardware requirements:

  • Minimum of 256 MB of memory
  • Windows 98 or higher
  • Headset with microphone, or separate microphone and speakers
  • Internet Explorer 5.5 or higher
  • 128-bit encryption (Versions of Internet Explorer prior to version 6.0 and Windows 98, NT 4.0, and 2000 must have the High Encryption Packs installed)
  • Citrix ICA Client (Installed when you access e-lab during class)
  • High speed internet (56K bps or higher)

NOTE:  The Citrix application (web client or full package) requires access to port 443 (https).  Please ensure personal and corporate firewalls have this port open.

Recommended courses

None

We're here to help

live-assistance

Easy ways to get the answers you need.

Or call us at:
877-426-3774
Priority code:
104CBW62

Code

Code

Continuous file backup without scheduling, tapes or worries!

Download your CDP for Files trial

Related links

Get Adobe® Reader®