At a glance
Course description
Objectives
- List the components of Tivoli's process automation engine.
- Create the foundation data required for Tivoli's process automation engine.
- Use Work Management and customize applications.
- Create Automation and Reporting applications.
- Use the Integration Framework to import build data.
- List ways to troubleshoot the engine.
Course outline
Unit 1 Tivoli Process Automation Engine Overview
- Lesson 1 - Overview
- Lesson 2 - The ISM Products
- Lesson 3 - Basic Navigation
- Lesson 4 - Start Centers
Unit 2 Components and Architecture
- Lesson 1 - Architecture and Engine Components
- Lesson 2 - Engine Administrative Workstation Directory Structure
- Lesson 3 - System Properties
Unit 3 Foundation Data
- Lesson 1 - Engine Financial Configuration
- Lesson 2 - Sites, Locations, and Systems
- Lesson 3 - Classifications
Unit 4 Security
- Lesson 1 - System Security Configuration
- Lesson 2 - Groups and System Privileges
- Lesson 3 - People, Users, Labor, and Crafts
- Lesson 4 - Conditional Security
Unit 5 Database Architecture
- Lesson 1 - Database Configuration
- Lesson 2 - E-Signature and E-Audit
Unit 6 Work Management
- Lesson 1 - Introduction to Work Management
- Lesson 2 - Work Orders and Job Plans
- Lesson 3 - Activities, Tasks, and Automated Flow Control
Unit 7 Application Customization
- Lesson 1 - Managing Domains
- Lesson 2 - Application Designer
- Lesson 3 - Migration Manager
Unit 8 Automation
- Lesson 1 - Cron Tasks
- Lesson 2 - E-Mail, Communication Templates, and the Bulletin Board
- Lesson 3 - Escalations and Actions
Unit 9 Workflow
- Lesson 1 - Introduction to Workflow
- Lesson 2 - Workflow Administration
- Lesson 3 - Workflow Design
Unit 10 Reporting
- Lesson 1 - Introduction to Reporting
- Lesson 2 - Reports Administration
- Lesson 3 - Basic Report Design
Unit 11 Integration
- Lesson 1 - Integration Framework
Unit 12 Troubleshooting
- Lesson 1 - Logging and Appenders
- Lesson 2 - Troubleshooting
- Lesson 3 - Log and Trace Analyzer
Who will benefit from this course
This introductory course is for implementers, deployment/project teams, system administrators, database administrators, engine Project Technical Teams, and consultants who are new to Tivoli's process automation engine and will be using the IBM Service Management products.
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