At a glance
Course description
In the 2-day IBM Tivoli Netcool Customer Experience Manager (CEM) 4.1.1 Workshop, you will learn how to install a CEM service module. You will also learn how to provision the system with network and customer information and create a service level objective (SLO).
Objectives
After completing this course, you should be able to:
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Install a Customer Experience Manager (CEM) Service Solution.
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Configure the Process Manager (sapmgr) to manage the CEM processes.
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Provision managed service components and customer relationship management (CRM) data.
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Create a service level objective (SLO).
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Manage CEM users.
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Use the CEM file formats and generate sample data.
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Navigate the CEM GUI.
- Validate the relationship between incoming data, provisioned components and CRM data, and the CEM GUI.
Course outline
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Install a Customer Experience Manager (CEM) Service Solution
-
Configure the Process Manager (sapmgr) to manage the CEM processes
-
Provision managed service components and customer relationship management (CRM) data
-
Create a service level objective (SLO)
-
Manage CEM users
-
Generate sample data using the CEM file formats
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Navigate the CEM GUI
- Validate the relationship between incoming data, provisioned components and CRM data, and the CEM GUI
Who will benefit from this course
This intermediate-level course is for system administrators, application administrators, implementers, and professional services personnel who are responsible for installing, managing, or integrating the ITNCEM system.
Required skills/knowledge
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A system administrator-level understanding of UNIX or Linux
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Proficiency with the vi editor
Education centers
Contact
If you are unable to locate a course at the time and location you desire, including training for prior product releases, please feel free to contact your regional delivery management team:
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