At a glance
Course description
This is an interactive Web-based training course that covers the basics of setting up and using Key Performance Indicators (KPIs) and is applicable to CCMDB, Maximo Enterprise Asset Management, Tivoli Asset Management for IT, and Tivoli Service Request Manager.
Objectives
At the end of this course student will be able to:
- Navigate within the KPI Manager Application.
- Create a KPI.
- Delete a KPI.
- Duplicate a KPI.
- Compare KPIs.
- Set up KPIs on the Start Center.
Course outline
-
Using KPI Manager
- Lesson 1: KPI Manager Overview
- Lesson 2: Exploring the KPI Manager Application
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Working with KPIs
- Lesson 1: Creating a KPI
- Lesson 2: Deleting and Duplicating KPIs
- Lesson 3: Comparing KPIs
-
Start Center and KPIs
- Lesson 1: Setting Up KPIs on the Start Center
Who will benefit from this course
The target audience for this course is those working in the Support, Services, and System Administrator capacities who will be involved with setting up and managing KPIs.
Required skills/knowledge
Before taking this course, you should have completed the Navigation and Querying for Enterprise IT and Asset Management Web-based course, and have a working knowledge of the database and applications involved in CCMDB, Maximo Enterprise Asset Management, Tivoli Asset Management for IT, or Tivoli Service Request Manager.
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Priority code:
104CBW62
