At a glance
Course description
IBM Tivoli Business Services Manager (TBSM) shows the health of critical business services and associated service level agreements (SLAs). With TBSM 4.1.1, you can target resources and actions toward the most critical and costly IT resources and issues. In this course, you will learn how to:
- Develop service models
- Build service models
- Configure service views
Through hands-on exercises, you will use, configure, and administer TBSM 4.1.1.
Objectives
After completing this course, you should be able to accomplish the following tasks:
- Evaluate business processes to develop service models.
- Build TBSM 4.1.1 Service Models.
- Use and configure TBSM 4.1.1 service views.
- Use advanced features of service models to expand model coverage.
- Configure maintenance windows for managed service level agreements (SLAs).
- Configure Data Fetchers to retrieve service data from external databases.
- Configure the TEC probe to receive events from TBSM event sources, including TEC and ITM
- Build service models using autopopulation, data fetchers, and External Service Dependency Adapters (ESDAs).
- Develop custom service views for users.
- Configure the TBSM 4.1.1 IBM Tivoli Monitoring Agent, both for system health and to store historical reporting information.
- Use the report capabilities of TBSM 4.1.1 to generate historical reports.
- Administer users and groups within TBSM 4.1.1 and the IBM Netcool Security Manager framework.
- Use and program the TBSM 4.1.1 Application Programming Interface (API).
- Provide infrastructure administration for the TBSM 4.1.1 environment.
- Describe bidirectional data flow between the OMNIbus Object Server and the TBSM server.
- Describe the steps necessary to configure a TBSM 4.1.1 failover server.
- Describe the steps necessary to integrate TBSM 4.1.1 and TADDM.
- Troubleshoot operations using TBSM logs.
Course outline
- Business Service Management
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Building Service Models
- Templates and Services
- Data Feeds
- Service Instances
- Using Service Views
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Service Level Agreements
- Tracking SLAs
- Monitoring SLAs
- Maintenance windows
- Data Fetchers
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Automatic Service Model Development
- Autopopulation with Data Fetchers and ESDAs
- Integrating TBSM 4.1.1 and TADDM
- Custom Views
- User and Group Management
- RAD Shell
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Administration
- Backing up Database
- Configuring Server Failover, Including OMNIbus
- Probe for TEC Event Integration Facility (EIF) Gateway
- Health Agent and Historical Reports
- Troubleshooting Operations with TBSM logs
Who will benefit from this course
System Administrators and System Managers who will configure and administer TBSM 4.1.
Required skills/knowledge
- Background in networking protocols and architectures.
- Familiarity with database concepts.
- Familiarity with system monitoring and system event concepts.
- Familiarity with IBM Netcool OMNIbus Object Server.
Education centers
Contact
If you are unable to locate a course at the time and location you desire, including training for prior product releases, please feel free to contact your regional delivery management team:
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Priority code:
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