At a glance
Course description
NOTE: This is a live, instructor-led online course. Do not make arrangements to travel. See the Requirements section for the equipment required to participate in the lectures and hands-on labs. After you are confirmed in the class you will receive further instructions to access audio, video and remote labs. Instructor-led Online US courses start at 9:00 am Central time unless specified otherwise. Please enroll at least five business days prior to class start date to ensure course materials can be shipped in time.
IBM Tivoli Business Service Manager (TBSM) shows the health of critical business services and associated service level agreements (SLAs). With TBSM 4.2, you can target resources and actions toward the most critical and costly IT resources and issues. In this course you will learn how to: develop service models, build service models, configure service views, work with the Tivoli Integrated Portal, integrate with TADDM/CCMDB, detail migration steps, examine the new split-server architecture, and use Tivoli Common Reporting.
Through hands-on exercises, you will use, configure, and administer TBSM 4.2.
Objectives
After completing this course, you should be able to accomplish the following tasks:
- Evaluate business processes to develop service models.
- Build Service Models.
- Use and configure service views.
- Use advanced features of service models to expand model coverage.
- Use the Tivoli Integrated Portal to administer and monitor service models.
- Configure maintenance windows for managed service level agreements (SLAs).
- Configure Data Fetchers to retrieve service data from external databases.
- Configure the TEC probe to receive events from TBSM event sources, including TEC and ITM.
- Build service models using autopopulation, data fetchers, and External Service Dependency Adapters (ESDAs).
- Develop custom service views, canvases, dashboards, and pages for users.
- Configure the TBSM IBM Tivoli Monitoring Agent, both for system health and for storing historical reporting information.
- Use the TCR report capabilities of TBSM to generate historical reports.
- Administer users and groups within TBSM using LDAP.
- Use and program the TBSM Application Programming Interface (API).
- Provide infrastructure administration for the TBSM environment.
- Describe the steps necessary to configure a TBSM failover server.
- Demonstrate the steps necessary to integrate TBSM and TADDM.
- Troubleshoot operations using TBSM logs.
- Demonstrate monitor event integration with ITM and TEC event sources.
Course outline
- Business Service Management Overview
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TBSM Service Model Concepts
- TBSM Architecture
- Templates and Services
- Data Feeds
- Service Instances
- Using Service Views
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Service Level Agreements
- Tracking SLAs
- Monitoring SLAs
- Maintenance Windows
- Data Fetchers
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Automatic Service Model Development
- Autopopulation with Data Fetchers and ESDAs
- Integrating TBSM and TADDM
- Custom Views, Custom Canvas, and Custom Page Development
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User and Group Management
- Managing Users and Groups using LDAP
- RAD Shell
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Administration
- Backing up Critical Databases
- Migration from 4.1 or 4.1.1 to 4.2
- Configuring High Availability
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Probe for TEC Event Integration Facility (EIF) Gateway
- ITM Events
- TEC Events
- Health Agent and Historical Reports
- Creating Custom Reports
- Troubleshooting Operations with TBSM logs
Who will benefit from this course
This intermediate-level course is for Tivoli Support specialists, ISST Services consultants, IGS consultants, and Business Partners.
Required skills/knowledge
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Understand general Business Service Manager concepts and Tivoli Business Service Manager operations and administration.
- Experience with Netcool/OMNIbus
Note: To participate in both the lectures and labs for this course, your workstation must meet the following hardware requirements:
- Minimum of 256 MB of memory
- Windows 98 or higher
- Headset with microphone, or separate microphone and speakers
- Internet Explorer 5.5 or higher
- 128-bit encryption (see High Encryption Packs)
- Versions of Internet Explorer prior to version 6.0 and Windows 98, NT 4.0, and 2000 must have the High Encryption Packs installed
- Citrix ICA Client (Installed when you access e-lab during class)
- High speed internet (56K bps or higher)
NOTE: The Citrix application (web client or full package) requires access to port 443 (https). Please insure that personal and corporate firewalls have this port open.
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