At a glance
Course description
This introductory course is designed for anyone planning to use Tivoli's process automation engine with one of the ISM products, such as Change and Configuration Management Database, Service Request Manager, Maximo Asset Management, or Asset Management for IT. This beginning course will introduce you to the common features and functions of Tivoli's process automation engine.
Objectives
After completing this course, you should be able to:
- List the components of Tivoli’s process automation engine.
- Create the foundation data required for Tivoli’s process automation engine.
- Use Work Management and customize applications.
- Create Automation and Reporting applications.
- Use the Integration Framework to import build data.
- List ways to troubleshoot the engine.
Course outline
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Tivoli Process Automation Engine Overview
- Lesson 1 – Overview
- Lesson 2 – The ISM Products
- Lesson 3 – Basic Navigation
- Lesson 4 – Start Centers
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Components and Architecture
- Lesson 1 – Architecture and Engine Components
- Lesson 2 – Engine Administrative Workstation Directory Structure
- Lesson 3 – System Properties
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Foundation Data
- Lesson 1 – Engine Financial Configuration
- Lesson 2 – Sites, Locations, and Systems
- Lesson 3 – Classifications
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Security
- Lesson 1 – System Security Configuration
- Lesson 2 – Groups and System Privileges
- Lesson 3 – People, Users, Labor, and Crafts
- Lesson 4 – Conditional Security
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Database Architecture
- Lesson 1 – Database Configuration
- Lesson 2 – E-Signature and E-Audit
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Work Management
- Lesson 1 – Introduction to Work Management
- Lesson 2 – Work Orders and Job Plans
- Lesson 3 – Activities, Tasks, and Automated Flow Control
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Application Customization
- Lesson 1 – Managing Domains
- Lesson 2 – Application Designer
- Lesson 3 – Migration Manager
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Automation
- Lesson 1 – Cron Tasks
- Lesson 2 – E-Mail, Communication Templates, and the Bulletin Board
- Lesson 3 – Escalations and Actions
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Workflow
- Lesson 1 – Introduction to Workflow
- Lesson 2 – Workflow Administration
- Lesson 3 – Workflow Design
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Reporting
- Lesson 1 – Introduction to Reporting
- Lesson 2 – Reports Administration
- Lesson 3 – Basic Report Design
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Integration
- Lesson 1 – Integration Framework
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Troubleshooting
- Lesson 1 – Logging and Appenders
- Lesson 2 – Troubleshooting
- Lesson 3 – Log and Trace Analyzer
Who will benefit from this course
Implementers, Deployment/Project Teams, System Administrators, Database Administrators, engine Project Technical Teams, and consultants who are new to Tivoli's process automation engine and will be using the ISM products (SRM,CCMDB,ITAM, MAM).
Education centers
Contact
If you are unable to locate a course at the time and location you desire, including training for prior product releases, please feel free to contact your regional delivery management team:
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877-426-3774
Priority code:
104CBW62
