At a glance
Course description
Objectives
Course outline
- Prerequisites and Installation
- Platform Configuration
- Financial Configuration
- Security Configuration
- Migration Configuration
- Start Center Configuration
- Work Management Configuration and Administration
- Reporting Configuration
Who will benefit from this course
This is an advanced program for customers, Business Partners, and IBMers who want a review of specific skills before Certification testing.
Required skills/knowledge
This class is intended to be a review of topics covered on the IBM Professional Certification exam. You are expected to have mastered the topics outlined in the exam objectives document for this test as published on www.ibm.com/certify and have hands-on experience working with the product prior to attending this review class.
- Knowledge of SQL for supported databases -Skill level 2
- Knowledge of the ITIL framework and methodology -Skill level 1
- Basic knowledge of administration of database and web server components -Skill level 1
- Knowledge of service management process relationships -Skill level 2
- Knowledge of common corporate process relationships (i.e accounting, purchasing, human resources) -Skill level 1
- Knowledge of Tivoli process automation engine product set -Skill level 2
- Knowledge of LDAP -Skill level 1 Knowledge of networking -Skill level 1
