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IBM Tivoli Business Services Manager 4.1.1 for Operators

Tivoli software

Course description

At a glance

Course description

IBM Tivoli Business Services Manager (TBSM) helps visualize the health of critical business services and associated Service Level Agreements (SLAs). TBSM 4.1.1 enables IT to target resources and actions toward the most critical and costly IT resources and issues, ultimately delivering the greatest impact to the business. In this course, you will learn key features and functions of TBSM; how to use services, templates, and rules; how to use the dasboard and how to navigate the TBSM 4.1.1 interface, follow alerts, drill down to integrated products for initial problem determination; and how to examine reports for trends. Hands-on lab exercises reenforce the lectures.

Objectives

After completing this course, students should be able to accomplish the following:

  • Log in to TBSM 4.1.1
  • Describe the use of services, templates and rules
  • Use the TBSM 4.1.1 dashboard
  • Navigate the TBSM 4.1.1 interface, follow alerts, drill down to integrated products for initial problem determination
  • Examine reports for trends

Course outline

  1. TBSM 4.1.1 Overview
  2. Introduction to Service Models
  3. Using the TBSM 4.1.1 Dashboard and Service Viewer
  4. Troubleshooting system problems using the TBSM 4.1.1 GUI
  5. Understanding Service Level Agreement alerts
  6. SLAs and service models
  7. Using Historical Reporting

Who will benefit from this course

Operators and Administrators unfamiliar with TBSM fundamentals

Required skills/knowledge

  • Experience monitoring an IT environment

Recommended courses

None

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