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 Staying on top of all the latest developments in service management is no simple challenge. Yet it's also a strategy that will inevitably pay ample dividends; getting the most pertinent and accurate information possible is key to business success.
To help you stay In Touch, In Tune, and In Sync with the service management industry, IBM Pulse 2008 comes to the Walt Disney World Swan and Dolphin Resort in Orlando, Florida this May 18-22. This premiere event will bring together Tivoli Technical User Conference, MaximoWorld and Netcool Symposium audiences to demonstrate the value of the expanded IBM service management portfolio with solutions for IT Operations, Enterprise Asset Management and Communications Service Providers.
More than 4,000 attendees from around the world—end users, business partners, visionary thinkers and top industry leaders—will get the chance to interact with their peers, learn from gurus, become familiar with new developments, achieve technical certification, and get a sneak peek at future roadmaps from both IBM and IBM business partners.
Speakers Will Explore Service Management in Many Contexts
A number of leading IBM executives will be on stage to discuss how IBM service management can help you attain the Visibility, Control and Automation needed to deliver quality service, manage risk and compliance, maximize return on investments, and accelerate business growth.
Among them will be Al Zollar, General Manager of Tivoli Software; Steve Mills, Senior Vice President of IBM Software Group; Laura Sanders, Vice President of Development, Tivoli Software; Chris O'Connor, Vice President of Strategy and Marketing Management, Tivoli Software; Alan Ganek, CTO, Tivoli Software; and Liz Smith, General Manager, Infrastructure Access Services.
For a perspective from outside the world of IBM, attendees will also hear from speakers such as David Williams and Burt Sky—respectively, the Research Vice President and Research Director at Gartner—and Dennis Drogseth and Scott Crawford, Enterprise Management Associates' Vice President and Research Director.
Inspirational speakers will include Lance Armstrong, seven-time winner of the Tour de France and Chairman of the Lance Armstrong Foundation, and John Wood, founder and CEO of the educational nonprofit Room to Read and author of Leaving Microsoft to Change the World. Entertainment will be provided by the Grammy award-winning band Hootie and the Blowfish.
Tracks at IBM Pulse Deliver a Wide Variety of Technical And Business Information
A central attraction of IBM Pulse 2008 is its diverse educational tracks that address a broad array of technical areas and business topics. One key track, the Enterprise Management track, focuses on IBM Maximo Asset Management and Maximo Industry Solutions.
This track will focus on how enterprise-class organizations can maximize the total business value of assets—both in and out of IT, and spanning their entire lifecycle of use—by leveraging IBM Maximo's elegant, unified platform. Attendees will learn about extending asset life, maximizing return on investment, increasing equipment uptime, optimizing equipment maintenance, and improving management of parts and material inventory.
A second key track, Service Assurance for Communications Service Providers, focuses on how communications professionals can enhance service visibility, performance, and availability using IBM Tivoli Netcool and Vallent solutions. In today's exceptionally competitive market, communications service providers face many challenges managing and optimizing complex infrastructures for best business results, isolating problems when they occur and precluding them from influencing the business bottom line whenever possible.
This track will focus on the key solutions IBM offers to help improve service visibility and relate technical complications to business consequences for prioritized responses. Solutions to be discussed include IBM Tivoli Business Service Management, IBM Tivoli Network Service Quality Manager, IBM Tivoli Netcool/OMNIbus, IBM Tivoli Network Manager (Netcool/Precision), IBM Tivoli Network Performance Manager (for Wireline & Wireless), IBM Tivoli Monitoring, and IBM Tivoli Composite Application Management.
In the Service Availability and Performance Management track, the focus is on achieving visibility of business and technology assets; control of the performance and availability of the IT infrastructure; and automation of solutions wherever possible. Specific solutions to be explored in this track include IBM Tivoli Netcool/OMNIbus, IBM Tivoli Network Manager (Netcool/Precision), IBM Tivoli Monitoring, IBM Tivoli OMEGAMON, IBM Tivoli Composite Application Manager, IBM Tivoli Workload Scheduler, IBM Tivoli NetView for z/OS, IBM Tivoli Systems Automation, and IBM Tivoli Decision Support for z/OS.
Rolling out a new service is a complex process. In the Service Delivery and Process Automation track, attendees will learn how IBM Tivoli solutions can help an organization create a service management strategy to deliver services in a way that acknowledges risk, costs, revenue, quality, and compliance requirements.
Some of the IBM Tivoli solutions designed to facilitate service management goals in this context are IBM Tivoli Asset Management for IT, IBM Tivoli License Compliance Manager for z/OS, IBM Tivoli License Compliance Manager, IBM Tivoli Change and Configuration Management Database (CCMDB), IBM Tivoli Application Dependency Discovery Manager, and IBM Tivoli Provisioning Manager.
The Security, Risk Management, and Compliance track will be of particular interest to today's enterprise-class organizations. In the face of growing challenges such as potential abuse by trusted insiders, and new complexities such as government regulations that specify how organizations are to monitor, manage, and secure sensitive data, service management theory can play a key role in enabling organizational goals and strategies end-to-end.
Among the solutions under discussion: IBM Tivoli Compliance Insight Manager, IBM Tivoli Security Operations Manager, IBM Federated Identity Manager, IBM Tivoli Identity Manager, IBM Tivoli Access Manager, and the IBM Tivoli zSecure suite.
The Storage Management track zeroes in on a key challenge confronting organizations today: the explosive growth of data. As the total amount of data used for business purposes has rapidly scaled up, it has also expanded into many different systems and storage vehicles. Various solutions such as the IBM Tivoli Storage Manager family can help by simplifying, automating, and integrating the storage infrastructure to assure that core business data is always protected in a manner consistent with its business priority.
Achieve Technical Certification and Get Face to Face with Technical Gurus
For those interested in achieving technical certification, IBM Pulse 2008 will represent an exceptionally cost-effective opportunity. Attendees are invited to choose up to three free certification exams including IBM Maximo Asset Management, IBM Information Management, IBM Rational, IBM WebSphere, IBM Service Oriented Architecture, and XML.
Finally, one exciting new element of IBM Pulse is the Guru Galaxy. This two-hour social event will gather the more than 300 technical gurus and specialists who will be onsite throughout the show so that attendees can personally interact with them for short bursts of time.
Anyone with questions in pertinent areas—such as IBM's recent acquisition history as a reflection of its service management initiative, or the different ways open standards can be used to pursue business objectives—is encouraged to attend.
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