FilesX acquisition
IBM has announced the acquisition of FilesX, Inc. The products and solutions will become part of the IBM Software Group Tivoli brand portfolio.
IBM intends to leverage both its own and FilesX's best-of-breed capabilities to create an improved set of software solutions.
On October 1, 2008, FilesX customers will begin transitioning to IBM for their Software Support. At this time, FilesX Support services will be migrated into the IBM Support online infrastructure. Active FilesX direct customers will begin receiving e-mails in October with details on engaging IBM Software Support via the web and phone. For more information on IBM support, please visit www.ibm.com/software/support. This website provides information on electronic support for your IBM/FilesX software.
You are also invited to attend a Software Technical Exchange (STE) webcast entitled "Acquisition Support Transition Overview" to learn about the new Support processes now in place with IBM. For more details, visit the Tivoli Support Technical Exchange site.
If you experience any issues with obtaining support, please call us at 866-434-5379 x35 or e-mail us at tcsi@us.ibm.com.
For more information, please refer to the FilesX support FAQ
Recent acquisitions
For information regarding the Vallent acquisition, please see the Vallent support FAQ.
For information regarding the Consul acquisition, including Support FAQs, important links, and Education opportunities, please see the Consul support resources.
For information regarding the MRO acquisition, including Support FAQs, important links, and Education opportunities, please see the MRO support resources.
IBM has announced the acquisition of FilesX, Inc. The products and solutions will become part of the IBM Software Group Tivoli brand portfolio.
IBM intends to leverage both its own and FilesX's best-of-breed capabilities to create an improved set of software solutions.
On October 1, 2008, FilesX customers will begin transitioning to IBM for their Software Support. At this time, FilesX Support services will be migrated into the IBM Support online infrastructure. Active FilesX direct customers will begin receiving e-mails in October with details on engaging IBM Software Support via the web and phone. For more information on IBM support, please visit www.ibm.com/software/support. This website provides information on electronic support for your IBM/FilesX software.
You are also invited to attend a Software Technical Exchange (STE) webcast entitled "Acquisition Support Transition Overview" to learn about the new Support processes now in place with IBM. For more details, visit the Tivoli Support Technical Exchange site.
If you experience any issues with obtaining support, please call us at 866-434-5379 x35 or e-mail us at tcsi@us.ibm.com.
For more information, please refer to the FilesX support FAQ
Recent acquisitions
For information regarding the Vallent acquisition, please see the Vallent support FAQ.
For information regarding the Consul acquisition, including Support FAQs, important links, and Education opportunities, please see the Consul support resources.
For information regarding the MRO acquisition, including Support FAQs, important links, and Education opportunities, please see the MRO support resources.
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