IBM Support

Tivoli supported platforms

Tivoli platform and database support matrix
It is Tivoli's intention to support the complex and heterogeneous environments of our customers through support of a broad set of market leading platform and database products. For additional information, please contact your local Tivoli representative.
This platform and database support page is designed to provide a consolidated view of Tivoli products and the various operating systems and database products that they support. The platform and database support matrix provided below shows this information for a majority of available Tivoli products. This matrix will be updated monthly.
link Tivoli platform and database support matrix
IBM's Remote Technical Support policy statement for VMware® environments:
IBM Remote Technical Support will accept usage/defect-related service requests for IBM SWG IPLA products running in a VMware® ESX Server or VMware® Server environment. As with other environments, if IBM Support cannot recreate the issue in our Lab, we may ask the client to recreate the problem in a non-VMware® environment. If the client has purchased an IBM ServicePac Agreement® (for VMware®), the IBM VMware® support team can assist in reproducing the problem in accordance with the terms of that agreement.
Notes:
  1. The above applies to service requests within scope for Passport Advantage support as per the "Software Support Handbook" at url: http://techsupport.services.ibm.com/guides/services.html
  2. The above statement is for Remote Technical Support only and does not indicate whether IBM products are "certified" to operate in a VMware® environment. "Official" environment statements are made in individual IBM product announcements.
  3. VMware® is a third-party (non-IBM) software product that provides a hypervisor environment. For additional VMware® vendor and product information go to url: http://www.vmware.com
Questions and answers
Does IBM provide remote technical support for IBM software products when running in a VMware® environment?

Yes. If a client has a valid support contract (e.g. Passport Advantage Software Maintenance (SWMA)) and encounters a problem when running an IBM product in a VMware® environment, IBM will provide remote technical support for the IBM product.
Does IBM provide support for VMware® ESX & VMWare Server itself?

Yes. IBM has a Business Partner relationship with VMware®. IBM support for VMware® ESX & VMware Server is available through an IBM ServicePac for Remote Technical Support from IBM Global Services (IGS) (url: http://www-1.ibm.com/services/us/index.wss/offering/its/a1000229 ). For supported product listing and details see url: http://www-1.ibm.com/services/us/its/pdf/remotesupportxseries.pdf
Does IBM provide remote technical support for IBM software products that are not "certified" or state that they support the VMware® environment?

Yes. Regardless of the individual IBM product "official" environment statement, clients who have a valid License Agreement and an IBM Support Contract (e.g. Passport Advantage Software Maintenance (SWMA)) will receive remote technical support for the IBM software running in a virtual machine environment (such as the VMware® ESX Server environment).
Will IBM correct all defects for IBM products that are running in a VMware® environment?

Not necessarily. As under other operating environments, IBM does not warrant that all code defects will be corrected. IBM will issue defect correction information, a restriction, or a bypass to IBM products if the defect is also applicable in a native physical machine environment (i.e. without the virtualization software). That determination may require that the problem be recreated in a native environment by the client. If the problem does not occur or cannot be recreated in a native environment, it will not be considered an IBM product defect.

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