| Tivoli platform and database support matrix | |
| It is Tivoli's intention to support the complex and heterogeneous environments of our customers through support of a broad set of market leading platform and database products. For additional information, please contact your local Tivoli representative. | |
| This platform and database support page is designed to provide a consolidated view of Tivoli products and the various operating systems and database products that they support. The platform and database support matrix provided below shows this information for a majority of available Tivoli products. This matrix will be updated monthly. | |
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Tivoli platform and database support matrix |
| IBM's Remote Technical Support policy statement for VMwareŽ environments: | |
| IBM Remote Technical Support will accept usage/defect-related service requests for IBM SWG IPLA products running in a VMwareŽ ESX Server or VMwareŽ Server environment. As with other environments, if IBM Support cannot recreate the issue in our Lab, we may ask the client to recreate the problem in a non-VMwareŽ environment. If the client has purchased an IBM ServicePac AgreementŽ (for VMwareŽ), the IBM VMwareŽ support team can assist in reproducing the problem in accordance with the terms of that agreement. | |
Notes:
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| Questions and answers | |
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Does IBM provide remote technical support for IBM software products when running in a VMwareŽ environment?
Yes. If a client has a valid support contract (e.g. Passport Advantage Software Maintenance (SWMA)) and encounters a problem when running an IBM product in a VMwareŽ environment, IBM will provide remote technical support for the IBM product. |
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Does IBM provide support for VMwareŽ ESX & VMWare Server itself?
Yes. IBM has a Business Partner relationship with VMwareŽ. IBM support for VMwareŽ ESX & VMware Server is available through an IBM ServicePac for Remote Technical Support from IBM Global Services (IGS) (url: http://www-1.ibm.com/services/us/index.wss/offering/its/a1000229 ). For supported product listing and details see url: http://www-1.ibm.com/services/us/its/pdf/remotesupportxseries.pdf |
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Does IBM provide remote technical support for IBM software products that are not "certified" or state that they support the VMwareŽ environment?
Yes. Regardless of the individual IBM product "official" environment statement, clients who have a valid License Agreement and an IBM Support Contract (e.g. Passport Advantage Software Maintenance (SWMA)) will receive remote technical support for the IBM software running in a virtual machine environment (such as the VMwareŽ ESX Server environment). |
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Will IBM correct all defects for IBM products that are running in a VMwareŽ environment?
Not necessarily. As under other operating environments, IBM does not warrant that all code defects will be corrected. IBM will issue defect correction information, a restriction, or a bypass to IBM products if the defect is also applicable in a native physical machine environment (i.e. without the virtualization software). That determination may require that the problem be recreated in a native environment by the client. If the problem does not occur or cannot be recreated in a native environment, it will not be considered an IBM product defect. |
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