IBM Support

Tivoli Client Care

 
Tivoli Client Care is available to assist Tivoli customers with non-technical issues.

Tivoli Client Care is available to assist Tivoli customers with non-technical issues including:

  • Reaching the correct people in IBM to help with new purchases, renewals, and training
  • Getting properly established with IBM self-help tools including, but not limited to: Service Request, Support Portal, Passport Advantage Online, Fix Central, Service Management Connect, Twitter, & Facebook
  • Understanding the roles of Passport Advantage contacts and how to change the contacts for your company, if necessary
  • Resolving issues related to missing products in Service Request or Passport Advantage Online

Please be aware that Tivoli Client Care does not currently have a 24x7, local-language support model. Although issues can be submitted 24x7, world-wide, issues will be investigated and responses sent during US Eastern Time business hours Monday through Friday. Responses will be English only.

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