Tivoli Client Care is available to assist Tivoli customers with non-technical issues.
Tivoli Client Care is available to assist Tivoli customers with non-technical issues including:
- Reaching the correct people in IBM to help with new purchases, renewals, and training
- Getting properly established with IBM self-help tools including, but not limited to: Service Request, Support Portal, Passport Advantage Online, Fix Central, Service Management Connect, Twitter, & Facebook
- Understanding the roles of Passport Advantage contacts and how to change the contacts for your company, if necessary
- Resolving issues related to missing products in Service Request or Passport Advantage Online
Please be aware that Tivoli Client Care does not currently have a 24x7, local-language support model. Although issues can be submitted 24x7, world-wide, issues will be investigated and responses sent during US Eastern Time business hours Monday through Friday. Responses will be English only.