Welcome - your transition to IBM Software Support is complete!
IBM Software Support is provided to you via the web and voice:
Web (electronic) support
The IBM Software Support website is located at http://www.ibm.com/software/support. This website provides access to a wide range of electronic support for your IBM software. A few of the key support features are:
Telephone (voice) support
When contacting IBM's software customer support centers, each caller will be asked for the following information:
Once your problem record is created, a technical support representative will be contacting you to resolve your problem. The IBM Support callback process minimizes your team members' time on the phone and maximizes our engineers' ability to research and resolve issues. Visit our website at http://techsupport.services.ibm.com/guides/contacts.html to find the appropriate technical support phone number for your country.
You are also invited to attend a Software Technical Exchange (STE) webcast entitled "IBM Software Support Site Overview". This STE will be offered weekly through mid-May. For more details, visit our website at: http://www.ibm.com/software/sysmgmt/products/support/supp_tech_exch.html
We encourage you to read the Frequently Asked Questions (FAQ) at http://www.ibm.com/software/sysmgmt/products/support/MRO_FAQ2.html. It provides details about what to expect when contacting IBM Support online or by phone and other aspects of being an IBM Support client. In addition, you can access and download a .pdf version of the IBM Support Handbook at http://techsupport.services.ibm.com/guides/handbook.html
We are certain you'll find that the transition to our world-class technical support organization will mark the beginning of a valuable and rewarding relationship with IBM. As your solutions partner, we are dedicated to your success, and we look forward to working with you. Please e-mail us at tcsi@us.ibm.com (Tivoli Customer Support Integration) with any questions that you may have.
Sincerely,
IBM Tivoli Customer Support Team
IBM Software Support is provided to you via the web and voice:
Web (electronic) support
The IBM Software Support website is located at http://www.ibm.com/software/support. This website provides access to a wide range of electronic support for your IBM software. A few of the key support features are:
- Self Help
- Electronic problem submission tools
- Navigation and advanced search capabilities with Knowledge bases
- Hints, Tips and Frequently Asked Questions
- Software Program code fixes
- Program marketing information
Telephone (voice) support
When contacting IBM's software customer support centers, each caller will be asked for the following information:
- IBM Customer Number
- Company name
- Caller name and phone number
- The name and version/release of the software needing support - as well as the name and version/release/modification of the platform/operating system on which they run
Once your problem record is created, a technical support representative will be contacting you to resolve your problem. The IBM Support callback process minimizes your team members' time on the phone and maximizes our engineers' ability to research and resolve issues. Visit our website at http://techsupport.services.ibm.com/guides/contacts.html to find the appropriate technical support phone number for your country.
You are also invited to attend a Software Technical Exchange (STE) webcast entitled "IBM Software Support Site Overview". This STE will be offered weekly through mid-May. For more details, visit our website at: http://www.ibm.com/software/sysmgmt/products/support/supp_tech_exch.html
We encourage you to read the Frequently Asked Questions (FAQ) at http://www.ibm.com/software/sysmgmt/products/support/MRO_FAQ2.html. It provides details about what to expect when contacting IBM Support online or by phone and other aspects of being an IBM Support client. In addition, you can access and download a .pdf version of the IBM Support Handbook at http://techsupport.services.ibm.com/guides/handbook.html
We are certain you'll find that the transition to our world-class technical support organization will mark the beginning of a valuable and rewarding relationship with IBM. As your solutions partner, we are dedicated to your success, and we look forward to working with you. Please e-mail us at tcsi@us.ibm.com (Tivoli Customer Support Integration) with any questions that you may have.
Sincerely,
IBM Tivoli Customer Support Team
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