Tivoli support

New devices added to this list will require the specified fix level. If you are a standard licensed customer that has purchased the appropriate device support and need this device fix level, download the device fix from our Server Maintenance page.

• Customers report that other devices work, however we do not support them unless they are listed on our device list.
• Customers should be at latest firmware levels.

The platform fields in the table below (AIX, HP-UX, SUN, and WIN) identify the Tivoli Storage Manager server platforms and minimum fix level required to support the device. Some devices may require advanced device support. Refer to the table legend. When either a unique level is specified such as 5.5.1 or base level is specified, it indicates that support for that device exists starting at that level and for all follow on levels or releases. When "Base," is specified, the following base level is assumed. The base levels ( minimum fix level required to support the device ) are: Version 5, Release 4, Mod 0, Fix Level 00.

We support SCSI, Fibre Channel, iSCSI, and SAS connections to all of the devices on this device list as long as the connection is supported by the hardware vendor.

See Technote 1396706 for SAS and Technote 1408958 for iSCSI support information.

SAN device mapping and SAN discovery are supported on AIX, Linux, Solaris, and Windows. For information about supported HBAs and required HBA drivers for SAN device mapping, see Technote 1193154.

TSM supports the following device drivers:

• The TSM device driver which is supplied with TSM
• IBM device drivers (atape on AIX, IBMTape on Windows, Atdd on HP) which are required for some devices. If a device requires an IBM device driver, it is noted next to the device name. IBM device drivers are available at IBM Fix Central.
• Third party vendor device drivers as long as the drivers are supported on the devices by the vendors. The devices must be defined to TSM as device class "GENERICTAPE".

The TSM device driver has different code paths for Libraries and Drives. As a result if a Library is supported by the TSM device driver then any TSM supported drive will be supported in that library as long as the hardware vendor supports that combination of hardware. This is true for Tape and Optical. For example, if a library is supported in 5.4.0 and a drive is supported in 5.5.1, the drive will be supported in the library in 5.5.1. If a drive is supported in 5.4.0 and a library is supported in 5.4.1, the drive will be supported in the library in 5.4.1.

For devices and integrations validated through Ready for IBM Tivoli / Open Process Automation Library, initial support is provided by the software vendor or hardware provider. Visit the IBM Tivoli Open Process Automation Library solution integration entry for additional information.

Please contact IBM Tape Support for situations related to the following products:

• IBM tape libraries
• IBM tape drives
• The IBM device driver when used with physical IBM tape libraries or drives

Please contact IBM Tivoli Storage Manager Support for the following:

• non-IBM physical tape libraries with IBM LTO tape drives - see Note
• non-IBM virtual tape libraries emulating IBM tape drives or IBM tape libraries - see Note
• non-IBM devices when the problem is related to Tivoli Storage Manager

For hardware issues, the appropriate device vendors should be engaged for assistance.

Note: It is recommended that the customer open a ticket with the hardware vendor first, before contacting TSM Support. This way, in cases where the problem is determined to be related to an IBM component (LTO tape drive or IBM tape device driver), the hardware library vendor will already have support contacts within the IBM Tape organization.

For IBM Virtual Tape Library (VTL) issues, support will be handled by the appropriate IBM VTL Support team.

IBM Support (Tape, TSM, and VTL) can be reached at 1-800-IBM-SERV. Follow the prompts to report either a hardware or software problem as categorized above.

• For IBM Tivoli Storage Manager version 5.4 and later, to use a library with greater than 4 drives or greater than 48 storage slots, IBM Tivoli Storage Manager Extended Edition is required.
• The platform fields (AIX, HP-UX, SUN, and WIN) identify the Tivoli Storage Manager server platforms and minimum fix level required to support the device. When either a unique level is specified such as 5.5.1 or base level is specified, it indicates that support for that device exists starting at that level and for all follow on levels or releases.
• "Mixed Media" denotes that IBM Tivoli Storage Manager also supports this library when it is configured with a mixture of types of tape drive technologies.
• A NS in the platform field denotes that the device is NOT supported on this platform.