Tivoli support

New Tivoli Field Guides will be added to this site often, and there is a maintenance plan in place to keep the current Tivoli Field Guides up-to-date. Please check back frequently to view updates and additions to this offering.

Tivoli Field Guides for Technical Issues

These are white papers and scripts written by Tivoli employees and by Tivoli customers. These papers are designed to address specific technical scenarios or concepts, which are often complex to implement or difficult to understand. Some of the subjects discussed are:

• Endpoint mobility
• Migration
• Heartbeat monitoring
• Getting the most out of traces
• Endpoint policy issues

Tivoli Field Guides for Business Issues

These are white papers written by Tivoli employees and by Tivoli customers. These papers are designed to address specific business practices that have a high impact on the success or failure of an ESM project. The business papers cover the following topics:

• Change management
• Asset management
• Project management
• Developing requirements
• Building a case for a test environment
• Going for the quick win
• Understanding the phases of deployment

1. Tivoli Field Guide - Tivoli FastBack: Local and Removable Data Protection

   IBM FastBack provides extensive data protection for small business servers. The Tivoli field guide describes how the software is configured when used in conjunction with the Imation RDX A8 storage enclosure. The A8 provides functionality that allows the removal of disk drives and therefore the ability to take offsite copies of periodic backups. This field guide will demonstrate how this media can be used and controlled by system administrators.

2. Tivoli Field Guide - Protecting VMware vCloud(TM) Director, Statement of Support

   This paper will discuss how IBM Tivoli Storage Management software can be used to provide protection of VMware vCloud Director assets (i.e. virtual machines) using IBM Tivoli Storage Manager for Virtual Environments – Data Protection for VMware solution.

3. Tivoli Field Guide - Tivoli Storage Manager 6.3 Effective Chargeback Practices

   Tivoli Storage Manager includes within it, the IBM Cognos Business Intelligence offering, which in itself is a purchasable product sold by the IBM software division. Cognos is more than just a reporting tool, it is a business intelligence offering giving the customer real information manipulation and analysis capabilities normally not available in a storage management solution like TSM. TSM version 6.3 also includes in it more complete data collection for those Attribute Groups (tables) that are needed for

Empower Customers & Business Partners to succeed with Tivoli

The Tivoli Field Guides will empower Tivoli customers and Business Partners by providing them with accurate and timely information on Tivoli products and on the business issues that impact their Enterprise Systems Management project. The Tivoli Field Guides are written by Tivoli Support and Services Engineers and by Tivoli Customers who have experience using Tivoli software in a production environment.

Leverage Internal & External Knowledge

Tivoli Customer Support and Services has a great deal of knowledge about how to use Tivoli products in a production environment, but not all of that knowledge is documented in product manuals or redbooks. We need to leverage the knowledge within Tivoli by documenting and sharing information on new products and find a way to leverage knowledge that is outside Tivoli. There are many Tivoli customers and Business Partners who are experts on specific products and who are using Tivoli software in unique ways. We would like to document that expertise and share it with other customers.

The Tivoli Field Guides will be discussed at a number of regional events. Please contact Tivoli support site feedback or ask your account manager if there is an event in your region.

To submit a paper to Tivoli Field Guides, contact Tivoli support site feedback.

To provide feedback on the Tivoli Field Guides or request a new Tivoli Field Guide, contact Tivoli support site feedback.