Today, governments are redefining how they serve citizens and are transitioning to the one-stop citizen-centered business model. By doing so, citizens will not only have greater outcomes in doing business with government organizations, but can rebuild their trust and confidence in these government agencies and the government on the whole.
This paper explores the concept of the one-stop citizen-centered business model, why it is the basis for the service transformation underway in governments across the globe, and information management solution strategies that governments can take to facilitate leadership in this area.
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