Site Tours

Software support site tours

Each tour will provide "how-to" instructions using screen shots and animation to help you get the most out of our site.You can read more about how to control the tours on our "How do I?" site assistance page.

Software Support Overview

This tour will introduce you to the recent changes in the Software Support Web site. Highlights include:

  • Enhanced task-based navigation using our support search navigator
  • Added an easily accessible simple text search field
  • New navigation pull-downs to help you quickly access brand, family or product pages
  • Additional support links grouped into easy to understand categories

This tour will introduce you to all of the features of the Software Support Web site. Highlights include:

  • Task-based navigation using our support search navigator.
  • Stay up to date with our RSS feeds, My Support and system notices.
  • Searching our software support knowledge base.
  • Download features designed specifically to help get to that Patch or Fix as quickly as possible.
  • How to report software issues and get assistance for common support site tasks.
  • Dynamic translation services using WebSphere technology.

My Notifications

This tour will guide you through the process of personalizing your software support experience. My Notifications offers the ability to sign up to receive customized notifications from the support teams on important support-related content.

Service Request (SR) - Online service request submission tool

View this tour to be shown how to:
Viewing time is approximately 20 minutes.

  • Request access to SR
  • Access and navigate SR
  • Open Service Requests (SRs)
  • Search for SRs
  • Run SR reports
  • Update SRs and update your SR profile

View this tour to be shown how the Primary and Secondary Site Technical Contacts (STCs):
Viewing time is approximately 10 minutes.

  • Manage their company's Authorized Caller/User list.
  • Grant their company's employees access to SR.
  • Manage their company's Business Partner (BP) relationships.
  • Grant BPs access to SR.
  • Approve per-incident Service Records (SRs) created by a BP.
  • Request a BP relationship to allow a BP to create and submit SRs on their company's behalf.

View this tour to be shown how request access to SR:
Viewing time is approximately 10 minutes.

  • Log in to SR to request access
  • Providing details on your access request
  • Frequently Asked Questions
  • Closed service requests
  • Continuation service request
  • E-mail notifications for SR
  • IBM tools and Web sites
  • Languages for user interface
  • Registration

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