IBM Support Registrations Quick Start

IBM Support Registrations Quick Start: Steps to assist with initial IBM Service Request setup.

The Service Request tool is a fast and convenient way to create and update service requests online. Note: The term "service request" is also referred to as a Problem Management Report or PMR.

Registering for IBM Service Request requires a few steps.

1.  Access IBM Service Request via the IBM Support Portal at:

2.  Enter your IBM login ID and password and click Sign in.

  • If you do not have an IBM ID, click Create IBM ID, and follow the instructions to create your ID/password.
  • Note:  If you are already authenticated, then continue to the next step.

IBM sign in page

3. Validate your email address.

  • If it is your first time using the Service request tool, you will see the following message stating that your email is not validated and you are not registered.
  • Click the Continue button to begin email validation.
  • Note: If your email address is already validated with IBM, then continue to Step 7. user registration screen - your email is not validated.

user registration

4. Click Send verification email to receive your registration/verification code.

email verification step 1   

5.  Enter the registration code that was sent via email into the “Registration code” field and click Submit.

  • Note: The email with the verification code is sent from and has the subject "IBM Software Support registration: Please verify your email address".

email verification step 2

6. Email verification complete.

  • Click Continue.

email verification step 3  

7.  Registration:  Click Continue to register with IBM Service Request.

your email is validated   

8. Enter your IBM customer number, select the country, and click Submit.

  • To register a hardware system, enter the machine type and serial number and click Submit.

support registrations screens   

9. Scroll to the bottom of the Support Registrations page to see the status of your request.

  • If your Site Technical Contact (STC) or SR Administrator allows automatic approval for Basic access, then your request is complete and your additional customer number will be listed under "Existing access" at the bottom of the Support Registrations page.
  • Otherwise, your request will be routed for approval and listed as "Pending."

existing icn access

10. Once you have been approved, click "Return to Service Request" located near the top left of the page to begin working with service requests.

return to service request   

Additional information:

    IBM Service Request Quick Start Playlist on YouTube

    IBM Service Request videos on IBM Education Assistant channel (Scroll down to "IBM Service Request" section.)

Additional assistance

    If you are experiencing a problem registering with IBM Electronic Support and you would like to request assistance, please use the support request form at

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