The IBM Software Accelerated Value Program and IBM Workplace for Customer Support portal offer IBM software customers the opportunity to enjoy a closer, more personalized relationship with IBM support organizations for middleware products.
Software Accelerated Value Program
Designed for customers with high availability requirements or applications that use IBM Software products in cutting-edge ways, the Software Accelerated Value Program assigns one or more individuals from the software customer support teams for desired product families to serve as personalized contacts for managing the customer's support-related interactions with IBM.
Workplace for Customer Support portal
IBM Workplace for Customer Support is a personalized, customizable portal for Software Accelerated Value customers. All content in the portal is filtered and tailored to each user and the user's products. The IBM Workplace for Customer Support portal was voted one of "The Year's Ten Best Web Support Sites" for 2007 by the Association of Support Professionals.
