Submit an inventory
There are multiple ways to submit a scanned inventory to IBM Support.
Electronic Service Agent
The Electronic Service Agent (ESA), which is available for numerous IBM hardware platforms, automatically uploads your machine inventory to IBM, usually weekly. Some platforms already contain ESA pre-installed; if not, you may check for ESA availability for your machine.
ESA can be configured to automatically submit problem reports when the machine encounters an error. You must include an IBM ID when configuring ESA. You can add additional users to a machine using the Services administration link on the IBM Support Portal. You will see the Services administration link appear on the My Support Programs section on the Support Portal home page after the first inventory submission has been successfully processed.
IBM Support Assistant
The IBM Support Assistant (ISA) can help collect diagnostic data when problems occur with your IBM Software products. ISA is bundled with many software products or you can download a stand alone instance of ISA.
When you encounter a software product problem, ISA allows you to gather data about the machine that encountered the problem. For some software products, this data includes an inventory of the software on the machine, which is automatically processed when you use ISA to submit the diagnostic data. To view the inventory data, you must be authorized in IBM Service Request to the same IBM Customer Number (ICN) that was included with the ISA data submission.
Manual inventory upload
You can also manually upload an inventory file on IBM Fix Central. You must sign in to store the inventory for future use in Fix Central and other support applications. Manually uploaded inventories can only be accessed by the person who uploaded the inventory.
An inventory scanner is available for download on that page which will prepare an inventory file for your machine. When you submit an inventory through Fix Central, IBM will provide you with a list of all downloadable fixes applicable to products recognized in that inventory file. Currently, the tool only recognizes a limited set of products which include most branded software running on any operating system and AIX operating systems updates. Other products will be added as quickly as possible.
Dynamic System Analysis
Dynamic System Analysis (DSA) is available on several hardware platforms and captures information about the system. Check to see if your system supports DSA. Currently DSA files cannot be scanned for fixes on Fix Central, but they are used by IBM Support for problem determination.
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