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Software support

Web outages

Standard maintenance window
Day & TimeApplications/components
Saturday 9 p.m. - Sunday 7 a.m. eastern timeSoftware Support Web pages, Knowledge base searches & content, Registration & Sign in, Search & Download pages, Translate my page, and Customer assistance page


Outage begins

Outage ends

Affected components:

  • Support Search

Additional Notes

Support page searches may be unavailable during the outage period while our service provider performs scheduled maintenance. For help during this timeframe, please reference other options in the Support Handbook.

*Dates and times shown for outages are in your local time zone if you have JavaScript enabled, and in eastern time (UTC - 4) if you do not.

We regret any inconvenience these outages may cause.

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System availability

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