An award-winning support portal
IBM Workplace for Customer Support has been voted one of "The Year's Ten Best Web Support Sites" for 2007 by the Association of Support Professionals!
What is IBM Workplace for Customer Support?
It is a personalized, customizable Web portal where all of the content is filtered and tailored to each customer user and the user's products. It is currently used by IBM Software Accelerated Value Program customers.
Video demo
To learn how the portal can streamline your support experience, view our brief video demonstration of IBM Workplace for Customer Support.
Key features of the portal
Personalized information
- The portal knows what products, versions, and platforms you are running so the information you are presented with and search against is tailored to you.
Proactive information
- You can now proactively manage your software environment with views to highlight any hot issues, including critical alerts and fixes, so that you can take action to head off problems.
Collaborative capabilities
- You can access discussion forums (some of which are exclusive to Accelerated Value customers) where you can connect and collaborate with each other and IBM professionals to share tips and information.
Accelerated Value Leader reports
- Now, you don't have to hunt through e-mail to find these -- they're all stored in one portlet.
Problem Management Records
(PMRs) - You get a bird's-eye view of all PMRs opened in your company to help prevent duplication of effort on the same problem and to quickly see their status.
Support downloads
- Patches, updates, and drivers that are specific to your environment are easily accessible within the portal.
Advanced search capabilities
- IBM's entire library of technical documents is searchable within the portal, including your company's PMRs.
Special events
- It's easy for you to stay up on any special events (like seminars) that you might be interested in attending, and download the associated event documentation right from the portal.
Learn more
If you are an IBM Software Accelerated Value Program customer and have any questions or suggestions about the portal, click the Contact Us link within the IBM Workplace for Customer Support portal to send us feedback, or contact your Accelerated Value Leader (AVL).
If you are not yet an IBM Software Accelerated Value customer and would like more information on the Accelerated Value offerings, visit our IBM Software Accelerated Value Program page.
Link to the portal sign in page
Begin your personalized support experience using IBM Workplace for Customer Support.
NOTE: To bookmark the IBM Workplace for Customer Support Sign in page, use the URL: www.ibm.com/software/support/premiumworkplace.
