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IBM Support Assistant Lite

IBM recommends using IBM Support Assistant (ISA) Lite to quickly collect diagnostic files such as log files and configuration files or to run traces. Automated data collection is reliable, more accurate and saves you time. Just download it for your product and go!

IBM Support Assistant Lite is a special offering of IBM Support Assistant. Several products currently have ISA Lite packages available for download.

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If an ISA Lite package is not yet available for your product, you can easily export an ISA Lite collector from the ISA Workbench. The list of additional collectors which can be exported from the Workbench can be found here

IBM Support Assistant Workbench

Download IBM Support Assistant Workbench V4.1 to simplify your software support! You can benefit from concurrent search, media viewer, guided troubleshooter, data collectors, service request submission, and other features. The ISA Workbench also provides access to several different serviceability tools which can assist you in many areas of problem diagnosis such as Java troubleshooting, product configuration analysis, log analysis, and more. IBM Support Assistant can be customized for over 350 products and over 20 tools.

Which IBM Support Assistant offering is right for me?
Lite Workbench
Quick data collection
Small, lightweight portable package
Export ISA Lite packages
Self-help problem determination tools
Analysis tools
Concurrent search

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