IBM Support Assistant Lite
IBM recommends using IBM Support Assistant (ISA) Lite to quickly collect diagnostic files
such as log files and configuration files or to run traces. Automated
data collection is reliable, more accurate and saves you time. Just
download it for your product and go!
IBM Support Assistant Lite is a special offering of IBM Support
Assistant. Several products currently have ISA Lite packages available
for download.
Select a brand:
If an ISA Lite package is not yet available for your product, you can easily export an ISA Lite collector from the ISA Workbench. The list of additional collectors which can be exported from the Workbench can be found here
IBM Support Assistant Workbench
Download IBM Support Assistant Workbench V4.1 to simplify your software support! You can benefit from concurrent search, media viewer, guided troubleshooter, data collectors, service request submission, and other features. The ISA Workbench also provides access to several different serviceability tools which can assist you in many areas of problem diagnosis such as Java troubleshooting, product configuration analysis, log analysis, and more. IBM Support Assistant can be customized for over 350 products and over 20 tools.
| Lite | Workbench | |
|---|---|---|
| Quick data collection |
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| Small, lightweight portable package |
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| Export ISA Lite packages |
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| Self-help problem determination tools |
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| Analysis tools |
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| Concurrent search |
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