IBM Software Support

IBM recommends using IBM Support Assistant (ISA) Lite to quickly collect diagnostic files such as log files and configuration files or to run traces. Automated data collection is reliable, more accurate and saves you time. Just download it for your product and go!

IBM Support Assistant Lite is a special offering of IBM Support Assistant. Several products currently have ISA Lite packages available for download.

NEW! - The all, new IBM Support Assistant 5 Tech Preview is now available for download. This advance, preview release presents a new step forward in IBM's problem determination and tooling application. You can now install ISA as a team server and you and your team can simply access it through a browser.

New features are introduced like the Case Manager to help you organize your problem determination investigation, file management capabilities to find information and perform actions against files faster, and several tools that can generate analysis reports to help you diagnose your problem more easily.
Download it now and provide your feedback on our developerWorks forum

Download IBM Support Assistant Workbench V4.1.2 to simplify your software support! You can benefit from concurrent search, media viewer, guided troubleshooter, data collectors, service request submission, and other features. The ISA Workbench also provides access to several different serviceability tools which can assist you in many areas of problem diagnosis such as Java troubleshooting, product configuration analysis, log analysis, and more. IBM Support Assistant can be customized for over 350 products and over 20 tools.

Which IBM Support Assistant offering is right for me?

	Lite	Workbench
Quick data collection
Small, lightweight portable package
Export ISA Lite packages
Self-help problem determination tools
Analysis tools
Concurrent search