Which IBM Support Assistant offering is right for me?
Select a tab below to learn more about each offering and how to access them
IBM Support Assistant Data Collectors
IBM recommends using IBM Support Assistant Lite Data Collector to quickly collect diagnostic files,
such as log files, configuration files or to run traces. This automated data collection is reliable,
accurate and saves you time. Just download it for your product, extract the package and go!
Major benefit: IBM Support Assistant Lite Data Collector is smaller than the IBM Support Assistant Workbench 4.1 because it is a simple utility that collects data for a specific product. Many IBM Support Assistant Lite Data Collector product collectors are available for download.
Select a brand to begin the download process:
NEW Web-enabled Collector!
IBM Support Assistant Data Collector 2.0 is a quick way for you to gather diagnostic files such as log files, configuration files or to run traces. This is an automated data collector that is reliable, accurate and saves you time. With this new Web-enabled collector you can simply point your browser to the Data Collector 2.0 link to begin collection without the need to download and extract the utility. This collector can also be downloaded, extracted and run in a console mode similar to the IBM Support Assistant Lite Data Collector 1.3. Additionally the extracted package can be run in stand-alone mode using a browser.
Please note IBM Support Assistant Data Collector 2.0 is new and only a limited number of collectors are available at this time. If the data collector you are needing is not found in the list of Web-enabled collectors, you should then check availability for IBM Support Assistant Lite Data Collectors from the pulldowns above. If the collector you are looking for is not available, please let us know by providing your feedback on our developerWorks forum