The IBM Software Accelerated Value Program and the IBM Support Portal offer IBM software customers a closer, proactive, and more personalized relationship with IBM Technical Support.
Software Accelerated Value Program
The IBM Software Accelerated Value Program delivers a proactive, cost-reducing, and productivity-enhancing advisory service. The program pairs clients with a team of Accelerated Value professionals who build a foundational understanding of the client's overall environment. The Accelerated Value team and client partnership facilitates faster deployment, lifecycle leadership, risk mitigation, and more.
Each contract is customized to specifically meet the client's needs and price point by creating a combination of services, including remote or on-site assistance, best-practice sharing, skill-building activities, and diagnostic coaching. Ultimately, the Accelerated Value Program allows clients to derive maximum business value from their successfully deployed IBM software with proven, quantifiable results.
IBM Support Portal
The IBM Support Portal gives IBM customers a unified, customizable view of all technical support tools and information for all IBM systems, software, and services. Customized based on your product inventory, entitlement, and geography, the IBM Support Portal lets you personalize the pages to focus on exactly the information and resources you need for problem prevention and faster problem resolution. The IBM Support Portal also has many special features that are only available to IBM Accelerated Value customers.
The IBM Support Portal was voted one of "The Year's Ten Best Web Support Sites" for 2010 by the Association of Support Professionals.