What is the IBM Support Portal?
The IBM Support Portal gives IBM customers a unified, customizable view of all technical support tools and information for all IBM systems, software, and services. Customized based on your product inventory, entitlement, and geography, the IBM Support Portal lets you personalize the pages to focus on exactly the information and resources you need for problem prevention and faster problem resolution. The IBM Support Portal also has many special features that are available only to IBM Accelerated Value customers.
Features of the IBM Support Portal
- Information and tools for all IBM hardware, software, and services
- Enhanced search - Find information quickly
- Product list and dashboard view - Focus on the products you care about
- Task filter - Choose content related to specific task, such as Downloads, Troubleshooting, Installation, and more
- Portal design - Add, remove, and rearrange modules on the page to suit your needs
- My Notifications - Create and organize subscriptions to be notified of new support information for the products, product versions, and type of content (for example, flashes, fixes, or downloads) you choose
- Translation feature - Instantly translate any page into one of several languages
- Community-based support features - Participate in and find answers through blogs, wikis, and forums
- Bookmarks - Keep support documents you are currently working with close at hand
- Document ratings and social tagging - Locate documents others have recommended highly or accessed most often
Special features for Accelerated Value clients
- Customized product list - View only the products that are associated with your company's IBM Accelerated Value contracts, and customize the list of displayed products further as you like
- Service Request portlet - Accelerated Value and Passport Advantage customers who have access to the Service Request application can view (and for Named Callers, also create and edit) their company's PMRs for their Accelerated Value ICNs and Passport Advantage ICNs
- Accelerated Value Reports - Access reports pertinent to your account from your IBM Accelerated Value Leader
- Accelerated Value contact list with online chat option - Look up and chat online with the IBM professionals associated with your IBM Accelerated Value contract.
- Exclusive Accelerated Value content - View draft technotes (if applicable based on Accelerated Value contract type), Accelerated Value news, and other entitled content that is available only to Accelerated Value customers
- My support contracts - Keep track of your Accelerated Value and Passport Advantage contracts, including start and end dates and other details
- Accelerated Value collaborative spaces - Share information with other Accelerated Value customers in the Virtual Red Carpet Lounge community and in other exclusive Accelerated Value community spaces that may apply to your support arrangement with IBM
Learn more
View a video about the Accelerated Value Program features in the IBM Support Portal and other videos about the IBM Support Portal at the IBM Electronic Support YouTube channel.
If you are an IBM Software Accelerated Value Program customer and have any questions or suggestions about the Accelerated Value features in the portal, contact your IBM Accelerated Value Leader (AVL), or send feedback using the link in the Support feedback portlet in the right column of the IBM Support Portal.
If you are not yet an IBM Software Accelerated Value customer and would like more information on IBM's Accelerated Value offerings, visit our IBM Software Accelerated Value Program page.
Sign in to the IBM Support Portal
Begin your personalized support experience using the IBM Support Portal at http://www.ibm.com/supportportal.
