The IBM Software Accelerated Value Program lets you customize and select the program level and services you need to better manage your IT environment and avoid problems. The program pairs each Accelerated Value Program client with an IBM advisor to serve as their single point of contact and deliver personalized support-related services. To qualify, you will need an active Software Subscription and Support contract with any licensed IBM Software product. Please contact us with your questions.
Depending on your specific contract, your Accelerated Value Program could deliver:
Accelerated Value Leader
An assigned Accelerated Value Leader will serve as your single point of contact and trusted advisor. The advisor can quickly become essential to your business. Armed with an understanding of your business goals and desired outcomes for your IT investments, the Accelerated Value Leader(s) can help advise and provide proactive guidance to dovetail those requirements in your long term success. Your Accelerated Value Leader will proactively advise on managing your IBM Solutions, helping you plan software deployment and maintenance projects, resolve support escalations, and adopt and leverage technologies within your environments.
Accelerated Value Specialist
An assigned technical expert has many years of experience and is highly skilled in specific product areas. This product expert provides technical advice, diagnostic coaching, assistance with migrations, upgrades. They help ease implementation of new deployments and advise on corrective actions to help meet or exceed expectations of IT performance and availability.
Depending upon the level of service you purchase, a senior member of the IBM worldwide software team will assist you to receive the highest return on your IBM software investment.
An Accelerated Value technical expert will travel to your site to perform on-site services for short-term engagements to assist with skills development and/or event management related to the IBM software in your environment.
Emergency On-Site Days
An Accelerated Value technical expert will dispatch within 24 hours to your site to perform diagnostic work on a critical Severity 1 incident.
Knowledge Sharing Activities
We have developed a collection of activities in the form of knowledge sharing events, for you our Accelerated Value customers, to increase your understanding of IBM Software products. Our knowledge sharing events will help iwth best practices, proactive problem avoidance and promote operational management guidance.
First Access to Technical Content
The IBM Accelerated Value Program provides you with first access to technical information through your assigned Accelerated Value technical experts.