The IBM Software Accelerated Value Program allows our customers to customize and select the level of services appropriate to help succeed with their business goals. Our program assigns one or more individuals from the software customer support teams to serve as personalized contacts for managing each Accelerated Value Program client's support-related interactions with IBM. To qualify, you will need an active Software Subscription and Support contract with any licensed IBM Software product. Please contact us with your questions.
Highlights of key features
Accelerated Value Leader
An assigned Accelerated Value Leader will serve as your single point of contact within the IBM support organization, managing your support relationship with IBM for your covered IBM software. Your Accelerated Value Leader will also provide information on the future direction of IBM software.
Accelerated Value Specialist
An assigned technical expert skilled in specific product areas who provides technical advice, skill sharing, diagnostic coaching, assistance with migrations and upgrades, and recommendations of best practices for managing your IBM software.
Depending upon the level of service you purchase, a senior member of IBM's worldwide support team will assist you to receive the highest return on your IBM software investment.
An Accelerated Value technical expert will travel to your site to perform on-site services for short-term engagements to assist with skills development and/or event management related to the IBM software in your environment.
Emergency On-Site Days
An Accelerated Value technical expert will dispatch within 24 hours to your site to perform diagnostic work on a critical Severity 1 incident.
Knowledge Sharing Activities
We have developed a collection of activities, in the form of knowledge sharing events, for you, our Accelerated Value customers, to increase your understanding of IBM Software products. Our knowledge sharing events will help you learn best practices, proactive problem avoidance, and help promote operational and technical guidance. We bring the subject matter experts to you!
Certification Education Vouchers
Each named caller (as specified in the contract) can take one certification exam, per year, free of charge.
First Access to Technical Content
The IBM Accelerated Value Program provides you with first access to technical information through your assigned Accelerated Value technical experts.
Accelerated Value Program Features in the IBM Support Portal
IBM Accelerated Value Program clients receive access in the IBM Support Portal to a collection of additional features exclusively for Accelerated Value clients.