IBM Blue Diamond Enhanced Secure Support

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Blue Diamond Enhanced Secure Support is an enhancement to standard remote software and hardware support. It adds additional layers of security and allows you to use a secure, Blue Diamond-dedicated portal to upload diagnostic data to IBM Support for problem determination.

Register for Blue Diamond


Register and set up your account
Getting Help

For technical issues, email us at

For general inquiries:

  • ask Blue Diamond at
  • Call Blue Diamond at 844-244-0853 (toll free) or 913-599-7370

Upon completion of your Blue Diamond Registration all future support uploads will be sent to the Blue Diamond Portal.


Manual hardware diagnostic uploads

  • Contact your IBM technical support professional for guidance before you upload hardware diagnostic data.

Adjustments to Call Home Settings Required 



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