Case Studies

Case studies of how IBM helps its clients succeed

By industry > Telecommunications

Previous | Next


Customers:

3 column nested results data table.
Number Title Date
11.

Tata Teleservices Ltd. ... Detailed market segmentation and customized service offerings through extended insights about customer behavior

Detailed market segmentation and customized service offerings through extended insights about customer behavior
16 Oct 2013
12.

U.S. Cellular ... Deep insights into customer behavior lead to highly granular campaigns that improve customer retention

Deep insights into customer behavior lead to highly granular campaigns that improve customer retention
08 Oct 2013
13.

Turk Telekom slashes provisioning time with IBM SmartCloud Entry ... Ease of use and cost savings make the difference

A Turkish telecommunications company implemented IBM SmartCloud Entry running on IBM System x as a flexible, private cloud platform, which subsequently helped modernize its data center, extend its IT services and offer the best cloud experience possible to internal IT users.
08 Oct 2013
14.

C Spire Wireless connects more closely to customers ... Reducing churn and increasing sales through analytical decision management

C Spire Wireless analyzed past feedback and preferences from customers, and applied predictive modeling techniques to identify retention risks and sales opportunities. Using predictive analytics built on tried and tested business rules, the company has also embedded real-tim...
16 Sep 2013
15.

Two Degrees Mobile Limited ... Improving the customer experience with big data analytics

Using a high-performance big data analytics platform from IBM, Two Degrees Mobile is gaining new insight into network and business operations.
16 Aug 2013
16.

Brodos solves business scalability challenges by moving to cloud services ... Offering powerful, cost-effective services for customers, built on IBM servers and storage with KVM

Cloud hosting provider Brodos AG decided to consolidate its heterogeneous IT environment to an IBM BladeCenter and IBM Storwize V7000 solution - helping it maintain lower operational costs and beat international competitors to new business.
17 Jul 2013
17.

Sprint Nextel Corp. quickly creates new revenue channels ... IBM WebSphere DataPower appliances support the company’s goals to rapidly and securely grow revenue

IBM WebSphere DataPower appliances support this company’s goals to rapidly and securely grow revenue
03 Jul 2013
18.

eircom gains deep insights into customer experience ... Reducing churn and improving customer experience with predictive analytics from IBM and Presidion

Ireland-based telecommunications service provider eircom wanted to reduce the business risk of customers switching to its competitors’ networks by understanding the factors predicting churn. The company worked with Presidion to implement IBM SPSS predictive analytics softwar...
28 Jun 2013
19.

Tier 1 Mobile Service Provider ... Transforms call centers with real-time access to customer and product data

A tier 1 mobile service reduces average handling time, improves customer satisfaction, and saves hundreds of thousands of dollars when it implements a product knowledge hub, built on IBM InfoSphere Data Explorer, for call center agents.
27 Jun 2013
20.

Sprint drives 45-times performance improvement ... Transforming customer service with ultra-fast flash storage from IBM

Sprint Nextel deployed nine IBM FlashSystem 820 solutions with a total of 150 TB of flash storage, virtualized through IBM System Storage SAN Volume Controller. The company cut average latency by a factor of ten, and achieved a 45-times performance improvement for one applic...
12 Jun 2013

Previous | Next

Showcase your unique capabilities