Smarter Planet Leadership Series Success stories

Case studies of how IBM helps its customers succeed

By industry > Travel & Transportation

Customers:

3 column nested results data table.
Number Title Date
1.

Qantas Airways ... Smarter Planet Leadership Series Video: Self-service kiosks and friendly agents revolutionize airport check-in process

At Qantas, Matt Lee and Gabriella D’Alessandro, heads of Ground Operations and Technology, respectively, were key players in a 12-month transformation effort that all but eliminated check-in lines and sparked a new passion for service among agents.
13 Aug 2013
2.

Qantas Airways ... Smarter Planet Leadership Series Case Study: Self-service kiosks and friendly agents revolutionize airport check-in process

At Qantas, Matt Lee and Gabriella D’Alessandro, heads of Ground Operations and Technology, respectively, were key players in a 12-month transformation effort that all but eliminated check-in lines and sparked a new passion for service among agents.
13 Aug 2013
3.

Air Canada ... Smarter Planet Leadership Series Video: On a never-ending push to make life simpler for the customer

Smart is ... innovating the customer travel experience. Interviewee: Patrice Ouellette, Director, Customer Service and Innovation, Air Canada
17 Jan 2013
4.

Amsterdam Airport Schiphol ... Smarter Planet Leadership Series Video: Smarter baggage handling helps passenger volume take off

As part of a broad transformation program aimed at increasing process capacity to 70 million passenger bags annually, Schiphol implemented a baggage management solution that can trace any luggage item through the pipeline in real time
17 Jan 2013
5.

Amsterdam Airport Schiphol ... Smarter Planet Leadership Series Case Study: Smarter baggage handling helps passenger volume take off

As part of a broad transformation program aimed at increasing process capacity to 70 million passenger bags annually, Schiphol implemented a baggage management solution that can trace any luggage item through the pipeline in real time
30 Nov 2011
6.

Air Canada ... Smarter Planet Leadership Series Case Study: On a never-ending push to make life simpler for the customer

Air Canada has come a long way in its self-service journey, and Patrice Ouellette has been there from the beginning. Under his leadership, Air Canada’s “Innovation Team” has sparked a number of firsts in the industry, including the placement of “offsite” kiosks outside the a...
10 Aug 2011

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