Smarter Planet Leadership Series Success stories

Case studies of how IBM helps its customers succeed

By industry > Travel & Transportation

Customers:

Customers:

*3 column nested results data table.*
Number	Title	Date
1.	Air Canada ... Smarter Planet Leadership Series Video: On a never-ending push to make life simpler for the customer Smart is ... innovating the customer travel experience. Interviewee: Patrice Ouellette, Director, Customer Service and Innovation, Air Canada	17 Jan 2013
2.	Amsterdam Airport Schiphol ... Smarter Planet Leadership Series VIDEO: Smarter baggage handling helps passenger volume take off As part of a broad transformation program aimed at increasing process capacity to 70 million passenger bags annually, Schiphol implemented a baggage management solution that can trace any luggage item through the pipeline in real time	17 Jan 2013
3.	Amsterdam Airport Schiphol ... Smarter Planet Leadership Series CASE STUDY: Smarter baggage handling helps passenger volume take off As part of a broad transformation program aimed at increasing process capacity to 70 million passenger bags annually, Schiphol implemented a baggage management solution that can trace any luggage item through the pipeline in real time	30 Nov 2011
4.	Air Canada ... Smarter Planet Leadership Series Case Study: On a never-ending push to make life simpler for the customer Air Canada has come a long way in its self-service journey, and Patrice Ouellette has been there from the beginning. Under his leadership, Air Canada’s “Innovation Team” has sparked a number of firsts in the industry, including the placement of “offsite” kiosks outside the a...	10 Aug 2011

Share

Leadership Series Web Portal

Clients share personal experiences on transforming a smart idea.