Smarter Planet Leadership Series Success stories

Case studies of how IBM helps its customers succeed

By industry > Insurance

Customers:

3 column nested results data table.
Number Title Date
1.

Santam Insurance: Measuring claims risks in real time lowers fraud costs, speeds payments and delights customers ... Smarter Planet Leadership Series Case Study

By using IBM Smarter Analytics, Santam, a leading insurance provider in South Africa, has been able to predict fraud to the value of $2.4 million and increased customer satisfaction by reducing claims handling to 48 hours.
10 Dec 2012
2.

Santam Predicts Fraud & Increases Client Satisfaction with IBM Smarter Analytics

By using IBM Smarter Analytics, Santam, a leading insurance provider in South Africa, has been able to predict fraud to the value of $2.4 million and increased customer satisfaction by reducing claims handling to 48 hours.
05 Nov 2012
3.

Reliance Life ... Smarter Planet Leadership Series: Transforming distribution to bring security within reach

Reliance launched a comprehensive self-service portal solution called Lifeline which has lowered operational costs by 30% while making the customer experience more streamlined and transparent.
26 Aug 2011
4.

Infinity Property & Casualty: Staking the claims process on predictive analytics ... Smarter Planet Leadership Series

Good ideas usually start simple— and Dibble’s idea was. His insight was to “score” claims like lenders score credit, to provide a more systematic, efficient and accurate way to pinpoint fraud. But that was just the beginning.
06 May 2011
5.

Infinity Property & Casualty: Staking the claims process on predictive analytics ... Smarter Planet Leadership Series Video

Good ideas usually start simple— and Dibble’s idea was. His insight was to “score” claims like lenders score credit, to provide a more systematic, efficient and accurate way to pinpoint fraud. But that was just the beginning.
05 May 2011

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