Information Management Case studies

By industry > Telecommunications

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3 column nested results data table.
Number Title Date
1.

XO Communications takes control of customer satisfaction ... Using predictive analytics to embed a deeper understanding of customers into operations

By using IBM® SPSS® solutions to hone its predictive models, the company built a richer, more up-to-date picture of its client base and began delivering this data to a greater range of employees.
06 Dec 2013
2.

Using data to maximize infrastructure efficiency ... Advanced analytics support smarter communications

An automated data acquisition and analysis solution from IBM® provided near-real-time insight into business performance measures, leading to greater business opportunities, improved business profitability and larger market share.
03 Dec 2013
3.

Bharti Infratel Ltd. ... Business analytics used to spot high costs and inefficiencies, passing on savings to customers

Bharti Infratel Ltd. uses Business analytics to spot high costs and inefficiencies, passing on savings to customers
18 Nov 2013
4.

C Spire Wireless ... Predictive analytics and decision models used to optimize cross-selling and prevent churn

C Spire Wireless uses predictive analytics and decision models to optimize cross-selling and prevent churn
01 Nov 2013
5.

Consolidated Communications Holdings, Inc. ... Predictive management to help avoid business disruptions and remove need to set thresholds

Consolidated Communications to improve preventive management and eliminate manual thresholds, which will result in a cost avoidance of USD300,000 annually, with IBM SmartCloud Analytics software.
21 Oct 2013
6.

Tata Teleservices Ltd. ... Detailed market segmentation and customized service offerings through extended insights about customer behavior

Detailed market segmentation and customized service offerings through extended insights about customer behavior
16 Oct 2013
7.

C Spire Wireless connects more closely to customers ... Reducing churn and increasing sales through analytical decision management

C Spire Wireless analyzed past feedback and preferences from customers, and applied predictive modeling techniques to identify retention risks and sales opportunities. Using predictive analytics built on tried and tested business rules, the company has also embedded real-tim...
16 Sep 2013
8.

Two Degrees Mobile Limited ... Improving the customer experience with big data analytics

Using a high-performance big data analytics platform from IBM, Two Degrees Mobile is gaining new insight into network and business operations.
16 Aug 2013
9.

Tier 1 Mobile Service Provider ... Transforms call centers with real-time access to customer and product data

A tier 1 mobile service reduces average handling time, improves customer satisfaction, and saves hundreds of thousands of dollars when it implements a product knowledge hub, built on IBM InfoSphere Data Explorer, for call center agents.
27 Jun 2013
10.

Cyprus Telecommunications Authority ... Sophisticated Statistical analysis capabilities used to gain a deeper understanding of customers

Sophisticated Statistical analysis capabilities used to gain a deeper understanding of customers with IBM
16 Apr 2013

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