Orange Business Services

Helping clients save hundreds of thousands of dollars

Published on 31-Jan-2013

"IBM Endpoint Manager is easy to use, which helps us keep operational costs low and makes the integration of services much easier." - —Hakim Belhouchi, Security Product Manager, Orange Business Services

Customer:
Orange Business Services

Industry:
Computer Services

Deployment country:
France

Solution:
Mobile

Overview

Orange Business Services is a leading global integrator of communications solutions. The company is a subsidiary of France Telecom Group, one of the world's leading telecommunications operators.

Business need:
To create a successful SaaS offering, Orange Business Services needed a unified delivery platform that would reduce service delivery costs and support hundreds of thousands of endpoints.

Solution:
With IBM Endpoint Manager software, Orange Business Services has a unified platform to help companies control compliance and security of PCs, Macs, servers, virtual machines, and mobile devices.

Benefits:
Orange Business Services helps clients save hundreds of thousands of dollars and grows revenue with efficient endpoint management.

Case Study

Orange Business Services is a leading global integrator of communications solutions. The company is a subsidiary of France Telecom Group, one of the world's leading telecommunications operators.

The need

Orange Business Services’ Secure My Device solution is a subscription-based service that helps organizations control compliance and security of their IT endpoints—desktops, laptops, servers, virtual machines and mobile devices. “Tablets and smartphones are increasingly important for our customers and, with Secure My Device, we can provide one platform and user interface to manage all their endpoints,” says Hakim Belhouchi, security product manager for Orange Business Services.

To create a successful software as a service (SaaS) offering, Orange Business Services needed a unified delivery platform that would reduce service delivery costs and support hundreds of thousands of endpoints.

The solution

Orange Business Services engineers had expected to integrate several disparate endpoint management products into a single service. However, according to Peter Dankov, a network security developer for the company, their approach changed once they evaluated BigFix® technology, now IBM® Endpoint Manager software.

“Our search began for a patch management solution that could fit into our existing services,” Peter Dankov explains. “But, we found that BigFix technology provided a framework to support the full range of endpoint services. It was also a leader in scalability and offered unique features, such as relays, bandwidth throttling and encryption, to help us deliver the best service to customers.”

It’s easy for companies to sign up for Secure My Device through the Orange Business Services web-based portal. “When clients subscribe, the IBM Endpoint Manager agent is deployed across their endpoints,” says Hakim Belhouchi. “They can then select the service options they need. For existing Secure My Device clients, new services—such as mobile device management—can be deployed in minutes.”

The benefit

For Orange Business Services, the biggest benefit of this unified delivery platform is the ability to deliver high quality endpoint management services at a low cost. “IBM Endpoint Manager is easy to use, which helps us keep operational costs low and makes the integration of services much easier,” says Hakim Belhouchi.

Adds Peter Dankov, “We have had nothing but the best experience with the IBM Endpoint Manager solution. Quality of service improved drastically and the number of help desk tickets decreased substantially when we moved to IBM Endpoint Manager. Additionally, before, we had to train our support groups on multiple products and, when we had problems, we had to work with multiple vendors. Reducing the number of products we use has lowered our total cost of ownership while helping us grow revenue.”

Orange Business Services customers have realized substantial savings as well. One Orange Business Services client reduced administration costs by USD700,000 annually with Secure My Device. Another client reduced the number of endpoint management tools in use by 96 percent (from 27 to 1), generating significant savings in software licensing, maintenance and management costs.

“When we tell customers that our service is based on IBM technology, it gives them added confidence and it’s clearly a value,” says Hakim Belhouchi.

For more information

To learn more about IBM endpoint management solutions, please contact your IBM sales representative or IBM Business Partner, or visit the following website: ibm.com/tivoli/endpoint

This is an IBM MobileFirst reference.

Footnotes and legal information

Statement of Good Security Practices: IT system security involves protecting systems and information through prevention, detection and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed or misappropriated or can result in damage to or misuse of your systems, including to attack others. No IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.

© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States of America December 2012 IBM, the IBM logo, ibm.com, BigFix, and Tivoli are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml The content in this document (including currency OR pricing references which exclude applicable taxes) is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. It is the user’s responsibility to evaluate and verify the operation of any other products or programs with IBM products and programs. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NONINFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided. Secure My Device is not an IBM product or offering. Secure My Device is sold or licensed, as the case may be, to users under Orange Business Services’ terms and conditions, which are provided with the product or offering. Availability, and any and all warranties, services and support for Secure My Device is the direct responsibility of, and is provided directly to users by, Orange Business Services. The client is responsible for ensuring compliance with laws and regulations applicable to it. IBM does not provide legal advice or represent or warrant that its services or products will ensure that the client is in compliance with any law or regulation. Please Recycle