Published on 11-Oct-2012
"Patches and updates that before would take two or three weeks now take one to two days. Software upgrades that took six months are now completed in one week." - —Marc Coumans, Managing Director, CONSALIT Germany
A Large European Discount Retailer
IBM Business Partner:
A large European discount retailer saves EUR3.2 million and strengthens security and compliance when it works with IBM Business Partner CONSALIT to implement IBM Endpoint Manager software.
As the number of endpoint devices at this large European discount retailer increased, more servers were needed to run the company’s legacy endpoint management system, and more technicians were needed to manage these servers. Additionally, the solution could not quickly provide IT staff with insight into patch compliance and software licensing across its operations.
Working with CONSALIT, the retailer replaced five disparate endpoint management products with IBM® Endpoint Manager software. This helped reduce the number of management servers in use from 70 to 1 and increase the number of endpoints under management from 100,000 to more than 225,000 worldwide. Patch cycles were slashed by more than 90 percent to help staff reduce security risk and improve compliance.
Saved EUR3.2 million (including labor, software licensing and hardware savings) and realized a six-month return on investment; Reduced time to deploy new patches and software upgrades by more than 90 percent; Decreased number of staff needed to support endpoint management by 75 percent (from 140 to 35)
Discount retailers must pay close attention to operational expenses as any inefficiency can quickly erode their extremely tight profit margins. In the case of one large European discount retailer, this meant re-evaluating its approach to managing IT endpoints (servers, desktop computers, laptops and point-of-sale systems). “This retailer had a legacy endpoint management system that didn’t meet its needs,” says Marc Coumans, managing director for CONSALIT Germany, a European enterprise solutions provider and IBM Business Partner that has worked with the retailer since 2007. “They had a very hard time getting patch compliance and license information. Additionally, as the number of devices under management increased, more servers were needed to run the system, and more technicians were needed to manage these servers, which became
Working with CONSALIT, the company replaced five disparate products for security and compliance management, patch management, and lifecycle management with IBM® Endpoint Manager software. By doing so, it was able to reduce the number of management servers in use from 70 to 1, while increasing the number of endpoints under management
from 100,000 to 225,000 worldwide. The number of IT administrators required to manage the company’s endpoints also decreased from about 140 people to 35. “With IBM Endpoint Manager, the retailer simplified endpoint management and gained near real-time insight of its environment,” says Coumans. “Its IT administrators can now focus on other areas of the business that drive revenue instead of having to keep up with five different tools and 70 management servers. If you count everything together, the customer saved around EUR3.2 million within the first year and realized a six-month ROI.”
The company has also reduced security risk and improved compliance. “Everything got easier for them; everything got quicker for them,” says Coumans. “Patch management is usually a six-step process. With IBM Endpoint Manager, you can eliminate two steps because you don’t have to search for which patch is available or figure out which assets need which patches. Patches and updates that before would take two or three weeks now take one to two days. Software upgrades that took six months are now completed in one week.”
Additionally, the retailer increased performance and availability of its point-of-sale (POS) systems by reducing the number of management products deployed. “If you have multiple products installed on the POS systems, you’re using memory and that can affect the performance of the system when customers are checking out. With IBM Endpoint Manager, we reduced the footprint on the machine dramatically, which helped stabilize the systems and provided more memory to support the real work in the store.”
● Saved EUR3.2 million (including labor, software licensing and hardware savings) and realized a six-month return on investment
● Reduced time to deploy new patches and software upgrades by more than 90 percent
● Decreased number of staff needed to support endpoint management by 75 percent (from 140 to 35 people)
● IBM® Endpoint Manager, built on BigFix® technology
For more information
To learn more about IBM endpoint management solutions, please contact your IBM representative or IBM Business Partner, or visit the following website:
Products and services used
IBM products and services that were used in this case study.
Tivoli Endpoint Manager
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