A Large European Discount Retailer

Saves EUR3.2 million with efficient endpoint management

Published on 11-Oct-2012

"Patches and updates that before would take two or three weeks now take one to two days. Software upgrades that took six months are now completed in one week." - —Marc Coumans, Managing Director, CONSALIT Germany

Customer:
A Large European Discount Retailer

Industry:
Retail

IBM Business Partner:
CONSALIT

Overview

A large European discount retailer saves EUR3.2 million and strengthens security and compliance when it works with IBM Business Partner CONSALIT to implement IBM Endpoint Manager software.

Business need:
As the number of endpoint devices at this large European discount retailer increased, more servers were needed to run the company’s legacy endpoint management system, and more technicians were needed to manage these servers. Additionally, the solution could not quickly provide IT staff with insight into patch compliance and software licensing across its operations.

Solution:
Working with CONSALIT, the retailer replaced five disparate endpoint management products with IBM® Endpoint Manager software. This helped reduce the number of management servers in use from 70 to 1 and increase the number of endpoints under management from 100,000 to more than 225,000 worldwide. Patch cycles were slashed by more than 90 percent to help staff reduce security risk and improve compliance.

Benefits:
Saved EUR3.2 million (including labor, software licensing and hardware savings) and realized a six-month return on investment; Reduced time to deploy new patches and software upgrades by more than 90 percent; Decreased number of staff needed to support endpoint management by 75 percent (from 140 to 35)

Case Study

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The need
Discount retailers must pay close attention to operational expenses as any inefficiency can quickly erode their extremely tight profit margins. In the case of one large European discount retailer, this meant re-evaluating its approach to managing IT endpoints (servers, desktop computers, laptops and point-of-sale systems). “This retailer had a legacy endpoint management system that didn’t meet its needs,” says Marc Coumans, managing director for CONSALIT Germany, a European enterprise solutions provider and IBM Business Partner that has worked with the retailer since 2007. “They had a very hard time getting patch compliance and license information. Additionally, as the number of devices under management increased, more servers were needed to run the system, and more technicians were needed to manage these servers, which became
very costly.”

The solution
Working with CONSALIT, the company replaced five disparate products for security and compliance management, patch management, and lifecycle management with IBM® Endpoint Manager software. By doing so, it was able to reduce the number of management servers in use from 70 to 1, while increasing the number of endpoints under management
from 100,000 to 225,000 worldwide. The number of IT administrators required to manage the company’s endpoints also decreased from about 140 people to 35. “With IBM Endpoint Manager, the retailer simplified endpoint management and gained near real-time insight of its environment,” says Coumans. “Its IT administrators can now focus on other areas of the business that drive revenue instead of having to keep up with five different tools and 70 management servers. If you count everything together, the customer saved around EUR3.2 million within the first year and realized a six-month ROI.”

The company has also reduced security risk and improved compliance. “Everything got easier for them; everything got quicker for them,” says Coumans. “Patch management is usually a six-step process. With IBM Endpoint Manager, you can eliminate two steps because you don’t have to search for which patch is available or figure out which assets need which patches. Patches and updates that before would take two or three weeks now take one to two days. Software upgrades that took six months are now completed in one week.”

Additionally, the retailer increased performance and availability of its point-of-sale (POS) systems by reducing the number of management products deployed. “If you have multiple products installed on the POS systems, you’re using memory and that can affect the performance of the system when customers are checking out. With IBM Endpoint Manager, we reduced the footprint on the machine dramatically, which helped stabilize the systems and provided more memory to support the real work in the store.”

The benefit
● Saved EUR3.2 million (including labor, software licensing and hardware savings) and realized a six-month return on investment
● Reduced time to deploy new patches and software upgrades by more than 90 percent
● Decreased number of staff needed to support endpoint management by 75 percent (from 140 to 35 people)

Solution components
● IBM® Endpoint Manager, built on BigFix® technology

For more information
To learn more about IBM endpoint management solutions, please contact your IBM representative or IBM Business Partner, or visit the following website:
ibm.com/tivoli/endpoint

Products and services used

IBM products and services that were used in this case study.

Software:
Tivoli Endpoint Manager

Legal Information

© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States of America September 2012 IBM, the IBM logo, ibm.com, BigFix, and Tivoli are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml The content in this document (including currency OR pricing references which exclude applicable taxes) is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. It is the user’s responsibility to evaluate and verify the operation of any other products or programs with IBM products and programs. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions Statement of Good Security Practices: IT system security involves protecting systems and information through prevention, detection and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed or misappropriated or can result in damage to or misuse of your systems, including to attack others. No IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.