Toronto East General Hospital secures its staff and equipment with an integrated wireless infrastructure

Published on 03 Nov 2009

Validated on 16 Dec 2013

"From a patient safety perspective, having a device that gives you immediate access to the person you need to reach helps ensure that the message is clear and that it actually gets through." - Rob Devitt, chief executive officer, Toronto East General Hospital

Customer:
Toronto East General Hospital

Industry:
Healthcare

Deployment country:
Canada

Solution:
Smarter Planet

Smarter Planet:
Smarter Healthcare

IBM Business Partner:
Cisco Systems, Inc., Vocera® Communications, Inc.

Overview

Toronto East General Hospital is a leading medical facility in Ontario, Canada, that boasts a one-million-square-foot campus and more than 2,500 employees, including some 400 physicians. Each year, the facility supports the medical needs of over 20,000 acute-care inpatients, 60,000 emergency visitors and 225,000 outpatients.

Business need:
Staff members at Toronto East General Hospital, a major Canadian healthcare facility, were having difficulty communicating with each other. Previously, they relied on overhead pages and phone calls routed through an outside switchboard—a system that frequently resulted in extended wait times. And with security incidents becoming a growing concern, the hospital wanted to improve the visibility and accessibility of its staff members and medical equipment.

Solution:
Working with IBM mobility and wireless services, the hospital implemented a wireless communications system that enables users to communicate immediately with each other throughout the one-million-square-foot facility. With one tap on a wireless communication badge, a staff member can open a connection with other employees and, with two taps, call a “code white,” alerting the hospital’s entire security force.

Benefits:
Cuts security response times by approximately 61 percent, thanks to stream­lined communication capabilities and location tracking; improves insight into the status of staff and location of equipment, leading to productivity increases; simplifies collaboration among staff members with instant, two-way communi­cation, helping improve the quality of patient care.

Case Study

Overview

Toronto East General Hospital
Toronto, Ontario, Canada
www.tegh.on.ca

Industry
• Healthcare
Employees
• 2,500
Products
• IBM mobility and wireless services
IBM Business Partner
• Cisco Systems, Inc.


company logo

Toronto East General Hospital is a leading medical facility in Ontario, Canada, that boasts a one-million-square-foot campus and more than 2,500 employees, including some 400 physicians. Each year, the facility supports the medical needs of over 20,000 acute-care inpatients, 60,000 emergency visitors and 225,000 outpatients.

Challenge
Staff members at Toronto East General Hospital, a major Canadian healthcare facility, were having difficulty communicating with each other. Previously, they relied on overhead pages and phone calls routed through an outside switchboard—a system that frequently resulted in extended wait times. And, with security incidents becoming a growing concern, the hospital wanted to improve the visibility and accessibility of its staff members and medical equipment.

Solution
Working with IBM mobility and wireless services, the hospital implemented a wireless communications system that allows users to immediately communicate with each other throughout the one-million-square-foot facility. With one tap on a wireless communication badge, a staff member can open a connection with other employees and, with two taps, call a “code white,” alerting the hospital’s entire security force. IBM considered Toronto East General Hospital’s clinical workflows and communication patterns to help ensure that the mobile devices would support and enhance how its staff members actually worked.

Benefits
• Cuts security response times by approximately 61 percent, thanks to streamlined communication capabilities and location tracking.
• Improves insight into the status of staff and location of equipment, leading to productivity increases.
• Simplifies collaboration among staff members with instant, two-way communication, helping improve the quality of patient care.

“From a patient safety perspective, having a device that gives you immediate access to the person you need to reach helps ensure that the message is clear and that it actually gets through.” —Rob Devitt, chief executive officer, Toronto East General Hospital

For more information
Contact your IBM sales representative or IBM Business Partner.
Visit us at:

ibm.com/healthcare
ibm.com/services/us/index.wss/offerfamily/gn/a1000398

Components

IBM products and services that were used in this case study.

Service:
GTS ITS Integrated Communications: Mobility & Wireless, GTS Enterprise Services

Legal Information

© Copyright IBM Corporation 2009

IBM Corporation
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Produced in the United States of America
October 2009
All Rights Reserved.

IBM, the IBM logo, ibm.com and Smarter Planet are trademarks of International Business Machines Corporation, registered in many juris­dictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml.

The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without war­ranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or oth­erwise related to, this documentation or any other documentation. Nothing contained in this docu­mentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software.

This document illustrates how one organization uses IBM products and services. Many factors have contributed to the results and benefits described; IBM does not guarantee comparable results elsewhere.

References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates.

SAC03012-USEN-00

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